https://community.sony.se/t5/portable-audio/i-cannot-register-my-earphones/m-p/3812738#M11653 <P>Hi fredrick3, most probably it's the model number that's not entered correctly. What's the model number of your headphones? I can help you with that. Sony website gives you an impression with the green tick that you entered the model correctly, but as long as you see the red circle , you didn't <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.se/html/@9CAC7F4BDC92F34A189F361DB4AE39C8/images/smilies/001.png" alt=":grin:" title=":grin:" /></P> Thu, 08 Jul 2021 14:32:56 GMT HannahEd01 2021-07-08T14:32:56Z https://community.sony.se/t5/portable-audio/i-cannot-register-my-earphones/m-p/3812251#M11646 <P>When I enter my product make a red circle with a crossbar prevents me going any further.</P> Tue, 06 Jul 2021 14:38:33 GMT https://community.sony.se/t5/portable-audio/i-cannot-register-my-earphones/m-p/3812251#M11646 fredrick3 2021-07-06T14:38:33Z https://community.sony.se/t5/portable-audio/i-cannot-register-my-earphones/m-p/3812738#M11653 <P>Hi fredrick3, most probably it's the model number that's not entered correctly. What's the model number of your headphones? I can help you with that. Sony website gives you an impression with the green tick that you entered the model correctly, but as long as you see the red circle , you didn't <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.se/html/@9CAC7F4BDC92F34A189F361DB4AE39C8/images/smilies/001.png" alt=":grin:" title=":grin:" /></P> Thu, 08 Jul 2021 14:32:56 GMT https://community.sony.se/t5/portable-audio/i-cannot-register-my-earphones/m-p/3812738#M11653 HannahEd01 2021-07-08T14:32:56Z