topic Re: Unable to pair WH-1000XM3 with MacOS Mojave in Portable Audio

Unable to pair WH-1000XM3 with MacOS Mojave

mayur9991 — Sat, 11 May 2019 17:13:17 GMT

I am not able to pair Sony WH-1000XM3 wireless headphones with MacOS Mojave 10.14.4
I works fine with my iphone and Samsung Galaxy. I have the latest firmware 4.1.1.
Is anybody else is facing the issue as well?

Re: Unable to pair WH-1000XM3 with MacOS Mojave

Mick_D — Sun, 12 May 2019 20:39:01 GMT

Hi mayur9991, welcome to the Community.

With the headphones on, long pressing the On/Off button for more than 7 seconds will activate the bluetooth pairing option in the headphones and they should then appear in the list.

Cheers

Mick

Re: Unable to pair WH-1000XM3 with MacOS Mojave

benfrain — Thu, 23 May 2019 06:52:01 GMT

Mine were fine with High Sierra but with Mojave whilst they connect on turning on, and appearing in lost of Bluetooth devices in menu bar as ‘connected’, I always have to disconnect and then reconnect before I can hear anything.

They worked fine fine with High Sierra.

Re: Unable to pair WH-1000XM3 with MacOS Mojave

dafoley11 — Wed, 29 May 2019 22:03:01 GMT

Just received my 'phones today.

I have exactly the same problem. I have a Mac Pro (trash can) running High-Sierra that connects without issue. I have an iphone that conects without a problem too. But a MacBook Pro running Mojave 10.14.4 has the same problem as you - I never see the device "WH-1000XM" appear in the Bluetooth preferences pane when I'm in pairing mode. I have tried clearing all the pairing information and running pairing mode again, without success.

I am also on firmware 4.1.1

Re: Unable to pair WH-1000XM3 with MacOS Mojave

Akashsony_1000mx3 — Sun, 04 Aug 2019 01:22:31 GMT

Hello all,

I have the same problem with my new headphones.

Not able to connect to any MacBook !!

I am planning to return my Sony headphones! Very disappointed

Re: Unable to pair WH-1000XM3 with MacOS Mojave

dafoley11 — Sun, 04 Aug 2019 07:20:16 GMT

Despite the pairing issue, I decided to keep mine. They’re such a good sounding headphone. I have electrostatic headphones costing many times as much, but I never feel that I’m missing anything with the Sony’s.

My work-around was to install Tidal on my Phone and just use the ‘phones with a single device. It’s a shame they have this flaw, let’s hope Sony release a Mk4 version fixes the issue.

Re: Unable to pair WH-1000XM3 with MacOS Mojave

howienet — Tue, 03 Dec 2019 10:36:57 GMT

I've tried the pairing (holding for 7 seconds) and waiting for the headphones to appear in the Bluetooth list to pair but it's simply not showing up. It can connect fine on my Samsung Phone. HELP.

Re: Unable to pair WH-1000XM3 with MacOS Mojave

sugoruyo — Thu, 12 Dec 2019 14:09:40 GMT

I am on 10.1.4.6 with 4.2.2 on the headphones. They just seem to be completely incompatible with macOS Mojave or newer. Damn shame, gotta return these and will probably be staying away from Sony as they don't even seem to acknowledge there's a problem. All I get from them is "hold down for 7 seconds, follow OS instructions for Bluetooth pairing...". If only the damned things would show up...

Re: Unable to pair WH-1000XM3 with MacOS Mojave

tommyb27 — Mon, 27 Apr 2020 19:29:46 GMT

I know this was posted quite a while ago but i just came across the solution now.

The issue is that more modern versions of macOS ship with aptX (the specific bluetooth codec used to communicate with these headphones) disabled.

This means that your bluetooth will work with other bluetooth devices and even other headsets (there are other bluetooth audio codecs that other headphones use), but not the WH-1000XM3.

Type this into terminal and then hit enter

sudo defaults write bluetoothaudiod "Enable AptX codec" -bool true

It will ask for your password, type it in (I will look like you're not typing anything) then hit enter

Repeat this with the code below

sudo defaults write bluetoothaudiod "Enable AAC codec" -bool true

Now try repairing your headphones - should hopefully work!

Re: Unable to pair WH-1000XM3 with MacOS Mojave

kyliechiam — Fri, 14 Aug 2020 04:01:42 GMT

I tried doing this but it still doesn't show up in my bluetooth on my mac

Re: Unable to pair WH-1000XM3 with MacOS Mojave

Joe_Dohn — Fri, 14 Aug 2020 16:33:00 GMT

Try turning them Off, then follow the Mac pairing steps provided by Sony here: https://helpguide.sony.net/mdr/wh1000xm3/v1/en/contents/TP0001867144.html

I was holding the button while they were On before and they just turn Off, so I tried it the other way and it worked.

Re: Unable to pair WH-1000XM3 with MacOS Mojave

Rousdon — Wed, 03 Feb 2021 13:43:41 GMT

I too have this problem with brand new Sony WH1000MX3. The phones only paired with my iPhone, nothing would persuade them to pair with my iMac or my Samsung QLED tv. A more serious problem was that they constantly paused every few seconds then sounded a tone when paired with iTunes on my iPhone when in my pocket, they would start to play again, then pause and so on. If the iPhone was on a table they would play correctly. I contacted Richer Sounds who are sending me another pair and collecting the faulty ones. Reading that this is a common problem I wonder if the replacements will have the same problem. Surely this a faulty software issue. Has anybody got a solution. Had I known about this issue I would have bought a more reliable brand. I have nothing but praise for Richer Sounds can't say the same about Sony.

Re: Unable to pair WH-1000XM3 with MacOS Mojave

Win_88 — Thu, 04 Feb 2021 14:58:22 GMT

I wonder if you got to try the headphones with another phone just in case? Anyway, I hope the new pair sorts it out

Re: Unable to pair WH-1000XM3 with MacOS Mojave

simonprice_info — Sat, 13 Nov 2021 17:23:58 GMT

Thanks. This is the only solution that worked for me on Big Sur 11.6