topic Re: CASH BACK OFFER? in General chat

CASH BACK OFFER?

Welly1 — Thu, 21 Jul 2011 13:49:07 GMT

I have just purchased a Sony HX9 camera, the offer stated £40 cash back and the shop assistant said to do it online. Ive registered my details and created 'my account' plus I've also registered the camera details however I cannot see how to claim the cashback. Any advice would be much appreciated

CASH BACK OFFER?

Thalamus. — Thu, 21 Jul 2011 14:18:20 GMT

Hi Welly1,

welcome to Questions & Answers..:smileyhappy:

I'm not aware of the offer but if you give some more info I can try investigate on your behalf..

Could you give some more information was this an offer that was advertised in the shop or on the product box.

Does it state on the offer who to contact to claim the £40 cash back.?

CASH BACK OFFER?

ConnedbySony — Sat, 23 Jul 2011 14:43:56 GMT

Cash back off Sony you must be joking friend. They are a bunch of con artists don't buy a thing off them.

CASH BACK OFFER?

askmuzica — Sat, 13 Aug 2011 12:14:34 GMT

As ConnedbySony said don't expect to get any cashback, I bought a £500 camera 3 months ago and sent the application form to them same day and still havent got anything and they don't even have a contact number. Really poor customer service. Also the salesmane from shop told you lie that you fill online application form. This is what Ive been told too first time and went online and found that you can't and cameback to the store and got from them an application form. My recomendation is NOT to buy a sony product, I am dissapointed about the quality of their product I bought and even dissapointed about their customer service support.

CASH BACK OFFER?

Blencogo — Thu, 29 Jan 2015 11:43:36 GMT

If you go here you will find full details of the Summer Cashback: -

http://store.sony.eu/di/offer_summer14.pdf

You can download the Application Form and read the Terms and Conditions.

On the Application Form there is also a hotline telephone number to call for assistance.

Re: CASH BACK OFFER?

margaretgreene — Fri, 06 Jun 2014 18:06:33 GMT

I have purchased a Sony HX60 and believe there is a cach back offer on this - how do I claim ?

Re: CASH BACK OFFER?

Anonymous — Fri, 06 Jun 2014 18:16:47 GMT

Hi there

The form you are looking for is below:

http://store.sony.eu/di/offer_summer14.pdf

Cheers

Re: CASH BACK OFFER?

MK_Slinky — Fri, 06 Jun 2014 18:28:09 GMT

That's so unfair! Why is is just for camera purchases? Talk about 'equipmentist'!! I made that word up myself!

Re: CASH BACK OFFER?

stevewbull — Thu, 04 Sep 2014 10:21:38 GMT

I haven't received my cashback despite claims it would be paid out within 28 days (form sent off about 40 days ago!) has anyone else?

Re: CASH BACK OFFER?

alphaspin — Mon, 15 Sep 2014 16:05:59 GMT

I sent my form and required documents on 17 August and also have not received anything. I have tried to call Custom Solutions on 01204 203802 (program code 41795) on three occasions to enquire about progress. On all three occasions the reply was a pre-recorded message saying that all of their operators were busy. On each occasion I left a message with my phone number but was never called back. Very disappointing! I am thinking of first complaining to the store from which I bought the RX100, John Lewis, and if this does not help, to Trading Standards.

Re: CASH BACK OFFER?

Anonymous — Wed, 17 Sep 2014 12:55:53 GMT

@alphaspin

Sorry for the delayed response. I have reported your issue to Sony and hopefully they can chase it up and contact you back. Please ensure that your contact details are correct in your profile.

Cheers

Re: CASH BACK OFFER?

alphaspin — Fri, 19 Sep 2014 09:25:44 GMT

Many thanks for doing this. Yes, my e-mail address is in my profile and is correct. Unfortunately, no contact from Sony so far.

Re: CASH BACK OFFER?

Anonymous — Tue, 23 Sep 2014 11:56:01 GMT

@alphaspin

Hi there

Sony should have been in contact with you by now and informed you on the "timeframe to expect the cash back"

If this is not the case, please reply back.

Cheers

Re: CASH BACK OFFER?

alphaspin — Tue, 23 Sep 2014 14:01:04 GMT

The call from Sony came this morning. They said that the cashback should arrive in 1-2 weeks. Well, better late than never! Thanks for your help.

Re: CASH BACK OFFER?

alphaspin — Mon, 06 Oct 2014 12:56:24 GMT

So, the two weeks are over, and as I have not received anything, I decided to try my luck with calling 01204 203802 (program code 41795) again. This time around, I managed to get through at once, and a helpful gentleman checked my name, found my documents, and told me that the queue was so long that my cashback would be delayed by another 4-6 weeks.

So, if anyone else comes across this thread looking for missing Sony 2014 cashback, do not hold your breath---we should consider ourselves lucky if we get it before Christmas!

Re: CASH BACK OFFER? I bought a Sony HX400v bridge camera from London Camera Exchange, Chester, on 18/10.2014, customer no CRZ2076039, and was told that there would be £40 cashback. I applied for this immediately, but have no had acknowledgement or parment to date. John Davues, 13/13/2014

DAVIES1927 — Sat, 13 Dec 2014 12:53:44 GMT

Re: CASH BACK OFFER?

grumpy75 — Sat, 03 Jan 2015 20:30:25 GMT

3rd Jan. 2015.

Have just bought a Sony DSC HX400v at £319.99 with an advertised £40 cashback, from the London Camera Exchange, Guildford.

Has anyone told Sony? The claim form for the cashback, which according to LCE is on the Sony website, seems particularly well hidden. Can anyone help?

Re: CASH BACK OFFER?

rich912 — Sat, 03 Jan 2015 21:11:07 GMT

Hi grumpy75,

They never make it easy but try here and click 'Claim'.

https://campaign.odw.sony-europe.com/dynamic/campaign/redemption/dime_en_GB.jsp?page=product-validation

Rich

Re: CASH BACK OFFER?

grumpy75 — Sat, 03 Jan 2015 21:55:14 GMT

Many thanks rich912,

The form appeared and has worked so far. Just sitting back now and waiting for the cash!! (a littlt less grumpy).

Grumpy75

Re: CASH BACK OFFER?

rich912 — Sun, 04 Jan 2015 17:54:08 GMT

Hi Grumpy75,

Good luck! I hope you don't face the same hurdles as other members have reported....