topic Re: Imaging Edge blocking on my iPhone 13 Pro/IOS 15.x in General chat

Imaging Edge blocking on my iPhone 13 Pro/IOS 15.x

ClaudeK — Fri, 27 May 2022 16:01:50 GMT

Hello,

I just purchased a Sony camera and am trtying to install Imaging Edge on my iPhone. The app installs fine but I have an issue when I start it. On the very first screen (the welcome screen) it shows the Software license agreement and asks to click on "Agree and proceed". When I click on to agree there is a error message that appears "An error occured. Please wait a while and try again". I retried multiple time but same error happens.

I tried uninstalling and re-installing without success. I tried the app on my wife's iPhone which is the EXACT SAME MODEL and exact IOS as mine and it works fine. I am stuck here. Any ideas or hints or recommendations are welcome and appreciated. Thanks in advance.

Re: Imaging Edge blocking on my iPhone 13 Pro/IOS 15.x

Thalamus. — Sun, 29 May 2022 12:15:00 GMT

Hi ClaudeK,

welcome to the Sony Community..

That is odd that Imaging Edge is installing on your wife’s iPhone and not yours..

I’m presuming your downloading the latest version direct from the App Store..

Can I suggest you delete the app from your iPhone..

Restart your iPhone..

Once restarted close any apps running in the background..

Then try downloading and opening the Imaging Edge app again..

Re: Imaging Edge blocking on my iPhone 13 Pro/IOS 15.x

HannahEd01 — Tue, 31 May 2022 15:32:16 GMT

Hey ClaudeK, I just checked the compatible mobile devices, and it seems that yours isn't one of them: https://support.d-imaging.sony.co.jp/app/iemobile/en/devices/

Re: Imaging Edge blocking on my iPhone 13 Pro/IOS 15.x

ClaudeK — Wed, 01 Jun 2022 16:29:40 GMT

Thanks for the replies. I did try deleting and reinstalling several times, reboot, etc without success.

Finally I did a full backup of my phone and reset it thus deleting everything on it. Then I tried installing the Imaging Edge App and it went well. Then I did a restore of the backup and tried the App again and IT WORKED. I know there is no scientific explanation but hey it works!

Re: Imaging Edge blocking on my iPhone 13 Pro/IOS 15.x

HannahEd01 — Fri, 03 Jun 2022 12:52:46 GMT

Hi ClaudeK, that's great news! Could you mark the post as resolved? Thank you for updating us.