topic Not possible to change email address for My Sony account in General chat

Not possible to change email address for My Sony account

gradams55 — Mon, 17 Jan 2022 20:58:04 GMT

The My Sony site is difficult to login to, it is very picky about browsers and blockers.

I have finally managed to login and want to change my email address for login. I have navigated to the relevant account page but get a message that there has been a "technical problem" and to try again. I have never managed to get it to work.

Is there a contact for support for the website itself?

Re: Not possible to change email address for My Sony account

Piscie — Wed, 19 Jan 2022 15:58:13 GMT

@gradams55, it happened with me and it worked by trying different browser. Have you tried it?

Re: Not possible to change email address for My Sony account

gradams55 — Wed, 26 Jan 2022 11:34:56 GMT

I have tried Safari, Chrome and Firefox, I get the same result.

Re: Not possible to change email address for My Sony account

HannahEd01 — Thu, 27 Jan 2022 11:48:28 GMT

Hey gradams55, you need to contact Sony to delete the account and create another one, I don't think you can change the email itself.

Re: Not possible to change email address for My Sony account

Marino.Manolo — Thu, 27 Jan 2022 12:32:05 GMT

Via Mobile Browser (Chrome dev) on Android 10 I can change my Account's e-mail by myself:

Re: Not possible to change email address for My Sony account

gradams55 — Thu, 27 Jan 2022 20:20:32 GMT

But it says that I can, it just always gives the message

"Sorry! We are experiencing temporary technical problems. Thank you for your patience while we fix them. Please come back later."

If I delete the account I will lose the product details I have registered.

Re: Not possible to change email address for My Sony account

gradams55 — Thu, 27 Jan 2022 20:21:50 GMT

Just tried Chrome on a Chromebook, same result.

Re: Not possible to change email address for My Sony account

HannahEd01 — Thu, 03 Feb 2022 17:31:10 GMT

Hey gradams55, I called Sony, they said you can actually change the email, I tried and it worked. But if you're still facing this issue try a different network maybe? Or contact Sony directly.

Re: Not possible to change email address for My Sony account

gradams55 — Fri, 04 Feb 2022 09:55:55 GMT

I am in touch with Sony. So far they have not been able to fix it.
As I said I have tried different browsers and operating systems and networks.

It looks like it is something specific to my account.

Re: Not possible to change email address for My Sony account

HannahEd01 — Fri, 04 Feb 2022 11:24:59 GMT

Hey gradams55, so weird indeed. I might have told you this before, I think the only solution is to delete the account and start fresh.