topic Re: WH-1000XM3 stopped pairing in General chat

WH-1000XM3 stopped pairing

Achlasaba — Tue, 04 Feb 2020 06:14:31 GMT

After sever months of use, my WH-1000XM3 suddenly will not connect with either my iPhone XR or my iPad.

any suggestions will be appreciated.

Thanks

Sean_Mc — Wed, 05 Feb 2020 11:36:27 GMT

Hi there,

Welcome to the Sony Community.

Can you let me know if your headphones are currently paired with any other devices?

Best wishes,

Sean

Achlasaba — Wed, 12 Feb 2020 09:33:24 GMT

Thank you for your reply. The headphones were/are not paired to any other device.

But I may the solved the problem.

I deleted the Sony app from my iPhone and iPad. Then I reinstalled the app on both. The head phones seem to be working now.

Best wishes.