https://community.sony.se/t5/general-chat/kd49x8309c/m-p/2683988#M11200 <P>Can anyone suggest on where to get assistance with the TV which does not respond to either the remote or to the tv controls. Can not change Chanel or adjust sound. The only thing the report allows is turn the tv on (not off)</P> Thu, 28 Nov 2019 11:42:12 GMT RJH001 2019-11-28T11:42:12Z https://community.sony.se/t5/general-chat/kd49x8309c/m-p/2683988#M11200 <P>Can anyone suggest on where to get assistance with the TV which does not respond to either the remote or to the tv controls. Can not change Chanel or adjust sound. The only thing the report allows is turn the tv on (not off)</P> Thu, 28 Nov 2019 11:42:12 GMT https://community.sony.se/t5/general-chat/kd49x8309c/m-p/2683988#M11200 RJH001 2019-11-28T11:42:12Z https://community.sony.se/t5/general-chat/kd49x8309c/m-p/2684890#M11208 <P>Hi RJH001,</P> <P>&nbsp;</P> <P>If you are certain the remote has power and are experiencing these issues I would advise you to contact Sony Support&nbsp;<A href="http://bit.ly/2qDxYSb" target="_blank">here</A></P> <P>&nbsp;</P> <P>Thanks,</P> <P>&nbsp;</P> <P>Darran</P> Sat, 30 Nov 2019 16:49:32 GMT https://community.sony.se/t5/general-chat/kd49x8309c/m-p/2684890#M11208 DarranA 2019-11-30T16:49:32Z