topic My TV fails to display picture when first switching on in General chat

My TV fails to display picture when first switching on

Andy17784 — Sat, 23 Nov 2019 20:06:33 GMT

Re: My TV fails to display picture when first switching on

Sean_Mc — Mon, 25 Nov 2019 11:27:24 GMT

Hi Andy,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model number of your TV?

Best wishes,

Sean

Re: My TV fails to display picture when first switching on

Andy17784 — Mon, 25 Nov 2019 18:15:52 GMT

Hi thanks for the reply

my tv model number is KD-55XF8096

I rang support and they were supposed to email me with another way to update my tv but I think they took the email down incorrectly and I’ve not had a chance to ring them back..

I don’t think the update will have anything to do with what’s happening??

it seems like it’s mechanical if that makes sense

regards

Andy Casey