topic Sony KD-55 XE7002 in General chat

Sony KD-55 XE7002

Jamiejayy — Sun, 08 Sep 2019 14:51:59 GMT

Hi all sorry if I'm not doing this correctly it's my first post...just recently the apps in my TV eh..iPlayer..itv hub etc have all stopped working ...my netflix and YouTube all work ok still...I've tried unplugging everything and waiting but still nothing ..my connection to internet is wired also (fibre)..and TV has latest update too...any help would be appreciated thankyou.

Re: Sony KD-55 XE7002

Pascale_F — Tue, 10 Sep 2019 18:25:52 GMT

Hi Jamie,

Welcome to the community.

I'll look into this for you and see if I can find out. Someone else in the community may be able to advise in the meantime.

Thanks,

Pascale

Re: Sony KD-55 XE7002

Win_88 — Sun, 15 Sep 2019 17:45:17 GMT

Hi Jamie,

You can refresh your apps using this option: Settings > System Settings > Set-up > Network > Refresh Internet Content

I'd also recommend making sure the TV is up to date: https://www.sony.co.uk/electronics/support/lcd-tvs-xe70xx_x70xxe_x72xe-series/kd-55xe7002/downloads/00015631

If the issue remains, reset to factory settings and try again: https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kd-55xe7002/articles/00170598

Let us know how it goes!

Win_88