https://community.sony.se/t5/general-chat/playmemories-online-sign-in-keeps-failing/m-p/2640655#M10792 <P>Hi there</P><P>I am trying to sign in to Playmemories online from within the Playmemories program, using my existing My Sony username and password. I get a message&nbsp;</P><DIV class="ember-view"><DIV class="l-fixed l-viewport prevent-rtl-rightalign is-captchabadge-visibled noedge ember-view"><DIV class="l-layout-wrapper display-table ember-view"><DIV class="table-row full-height"><DIV class="table-row-content-wrapper scrollable-content"><DIV class="full rows l-base-panel-small "><DIV class="l-appcontents"><DIV class="l-frame"><DIV class="l-framepage grid portrait-order-2"><DIV class="l-frameroot"><DIV class="fitting rows"><DIV class="row-flex"><DIV class="scroller rows-between fitting-parent scroller-visible ember-view"><DIV class="columns-center row-unshrink page-parent entrance"><DIV class="page-items signin-entrance"><DIV class="grid-parent description-regular"><DIV class="grid-child description-regular warning">This email address is already associated with an account on a different Sony group service. Link your account to use it here.</DIV></DIV><DIV class="grid-parent description-regular"><DIV class="grid-child description-regular"><DIV class="columns"><DIV class="text-link ember-view">Link This Account</DIV><DIV class="text-link ember-view">&nbsp;</DIV><DIV class="text-link ember-view">However when I click on the button it says "An error has occured".</DIV><DIV class="text-link ember-view">Can anyone shed any light on this?</DIV><DIV class="text-link ember-view">Many thanks</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Wed, 31 Jul 2019 11:40:16 GMT chromachris 2019-07-31T11:40:16Z https://community.sony.se/t5/general-chat/playmemories-online-sign-in-keeps-failing/m-p/2640655#M10792 <P>Hi there</P><P>I am trying to sign in to Playmemories online from within the Playmemories program, using my existing My Sony username and password. I get a message&nbsp;</P><DIV class="ember-view"><DIV class="l-fixed l-viewport prevent-rtl-rightalign is-captchabadge-visibled noedge ember-view"><DIV class="l-layout-wrapper display-table ember-view"><DIV class="table-row full-height"><DIV class="table-row-content-wrapper scrollable-content"><DIV class="full rows l-base-panel-small "><DIV class="l-appcontents"><DIV class="l-frame"><DIV class="l-framepage grid portrait-order-2"><DIV class="l-frameroot"><DIV class="fitting rows"><DIV class="row-flex"><DIV class="scroller rows-between fitting-parent scroller-visible ember-view"><DIV class="columns-center row-unshrink page-parent entrance"><DIV class="page-items signin-entrance"><DIV class="grid-parent description-regular"><DIV class="grid-child description-regular warning">This email address is already associated with an account on a different Sony group service. Link your account to use it here.</DIV></DIV><DIV class="grid-parent description-regular"><DIV class="grid-child description-regular"><DIV class="columns"><DIV class="text-link ember-view">Link This Account</DIV><DIV class="text-link ember-view">&nbsp;</DIV><DIV class="text-link ember-view">However when I click on the button it says "An error has occured".</DIV><DIV class="text-link ember-view">Can anyone shed any light on this?</DIV><DIV class="text-link ember-view">Many thanks</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Wed, 31 Jul 2019 11:40:16 GMT https://community.sony.se/t5/general-chat/playmemories-online-sign-in-keeps-failing/m-p/2640655#M10792 chromachris 2019-07-31T11:40:16Z https://community.sony.se/t5/general-chat/playmemories-online-sign-in-keeps-failing/m-p/2641070#M10797 <P>Hi Chris,</P> <P>&nbsp;</P> <P>I've replied to your previous post. If you're still having issues with signing in, after completing the steps and updating the software to the latest version, I would recommend getting in touch with the Support team&nbsp;<A href="https://services.sony.co.uk/supportmvc/en/contact/" target="_blank">here</A>.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>Sean Mc</P> Thu, 01 Aug 2019 10:53:37 GMT https://community.sony.se/t5/general-chat/playmemories-online-sign-in-keeps-failing/m-p/2641070#M10797 Sean_Mc 2019-08-01T10:53:37Z