topic XE90 fialed to start after factory reset in General chat

XE90 fialed to start after factory reset

tametaye — Tue, 02 Jul 2019 14:47:31 GMT

After automatic reboot problem I had after updating to the latest android oreo 6.6510, my tv 55XE90 started to periodically reboot by it self. I tried to fix the problem with power reset with no luck. then I decided to do factory reset first unplugging the tv from power source for about 5 minutes and then replugging power source holding the volume - and power key simeltanuesly. then the LED light turned green and I was waiting the tv to start. what happened was after a couple of seconds to minutes, the tv gave me some sound with black scree and then remained like that. i repeated the the factory reset proces with no luck. All I have now is red blinking LED light 8 times with black screen. Your help please!!!!

Re: XE90 fialed to start after factory reset

Sean_Mc — Wed, 03 Jul 2019 15:58:14 GMT

Hi there,

Welcome to the Sony Community.

Can you try the following steps below -

Power Off the TV, and disconnect the TV power cord from the mains.
Wait 5 minutes and connect it back.
Turn on the TV again.
If the TV still does not turn on it would be best to contact the support team here.

Let me know how you get on.

Best wishes,

Sean Mc