topic Sony TV KD49XE7002 in General chat

Sony TV KD49XE7002

Siameseboy — Mon, 20 May 2019 11:49:09 GMT

Good afternoon everyone,

Could anyone help please. My tv is 4 days out of warranty as of yesterday. The tv is stuck on one channel. I either have no sound and a clear picture or sound and picture with the channel banner showing at the top and the alert on screen stating the tv is on standby and will switch off. Remote will allow switching and and off but not all the time. I have changed the batteries etc. Many thanks.

Re: Sony TV KD49XE7002

Sean_Mc — Tue, 21 May 2019 15:28:06 GMT

Hi there,

Welcome to the Sony Community.

Have you tried a reset on your TV which should resolve minor issues. You can find more details on how to perform this here.

Let me know how you get on.

Best wishes,

Sean Mc

Re: Sony TV KD49XE7002

Siameseboy — Tue, 21 May 2019 15:38:05 GMT

Thank you for your reply. I tried that last night and now it just switches itself on and off all the time.

The issues I have had happened as soon as I set the programme reminder for a television programme.

Before that is was fine. I think I have just been unlucky.

Thanks anyway Kathy.

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Re: Sony TV KD49XE7002

Sean_Mc — Tue, 21 May 2019 15:54:15 GMT

Sorry to hear this, Kathy.

I would recommend getting in touch with the support team here who will be able to advise further.

Best wishes,

Sean Mc

Re: Sony TV KD49XE7002

Siameseboy — Tue, 21 May 2019 15:57:05 GMT

Thank you Sean.

I will try that. I appreciate your help have a good evening.

Kathy.

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