topic Re: Tv guide information unavailable in General chat

Tv guide information unavailable

deberoon — Mon, 11 Mar 2019 20:07:18 GMT

Hi my Sony Bravia TV has decided to not show any TV guide information on the 4 main channels, it says "information unavailable" have tried re booting until I'm re booted out, and an close to throwing the TV out of the door.. Any advice?

Re: Tv guide information unavailable

Sean_Mc — Tue, 12 Mar 2019 16:42:44 GMT

Hi there,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model number of your TV?

Best wishes,

Sean Mc

Re: Tv guide information unavailable

deberoon — Tue, 12 Mar 2019 17:49:07 GMT

Hi this is the TV info thanks for replying

Re: Tv guide information unavailable

Vanilla_ — Wed, 13 Mar 2019 14:48:01 GMT

Hello deberoon,

Have you tried re-tuning the TV once more? I guess this could solve it. You could follow this (Settings - Digital Setup - Digital Auto tuning). You can also unplug the TV from the AC mains for a couple of seconds, and replug it back instead of rebooting it using the power button.

Best,

Vanilla_