topic Re: YouView not allowing catchup in General chat

YouView not allowing catchup

izzydoralee — Mon, 28 Jan 2019 10:48:30 GMT

Hello All,

Recently purchased a Sony TV. I need a smart TV as we have no aerial connection. However it appears a lot of the catch up apps are tied to youview which keeps trying to tune in channels. It won't let me use the apps unless I tune in channels which I am unable to do. I thought the whole point of a smart TV was that you could watch things without an arieal connection? Anyway to get around this?

Thank you in advance!

Re: YouView not allowing catchup

Sean_Mc — Mon, 28 Jan 2019 17:08:49 GMT

Hi Izzy,

Welcome to the Sony Community.

So I can try to help, can you let me know the full model of your TV?

Best wishes,

Sean Mc

Re: YouView not allowing catchup

izzydoralee — Mon, 28 Jan 2019 17:11:13 GMT

Hi Sean,

Thanks for messaging back, I really appreciate it. I have an XF8796. Hope that helps!

Re: YouView not allowing catchup

EdwinaU — Mon, 28 Jan 2019 19:23:39 GMT

Hi Izzy,

For Youview it's recommended here to use both an aerial and internet connection. You'll find more information about setting up Youview here and here.

Best wishes,

Re: YouView not allowing catchup

izzydoralee — Mon, 28 Jan 2019 19:29:34 GMT

Hi Ed,

Unfortunately I do not have access to an aerial, is there a way to set up using only WiFi.

Many thanks,

Izzy

Re: YouView not allowing catchup

EdwinaU — Mon, 28 Jan 2019 19:43:23 GMT

Hi Izzy,

In the link above it says that you need to set it up with an aerial and "thereafter if the aerial is removed you will only be able to watch On Demand and use the search features (Internet required)."

If your TV has not been set up initially with an aerial it sounds like you'll be unable to use these features.

Best wishes,

Re: YouView not allowing catchup

izzydoralee — Mon, 28 Jan 2019 20:18:08 GMT

Hi Ed,

After reading the link above, I thought that would be the case but was still hopeful that there would be a way to by pass it. Its a shame that there's not. Thank you for replying though! I'm sure I can access catchup some other way, just a shame that I can't do it through the TV.

Thank you very much and all the best,

Izzy