topic Re: What happened to Voicemail options??? in XZ Series

Answering machine and night mode

ducksonetime — Fri, 21 Oct 2016 11:11:26 GMT

Hey Sony,

Any chance of getting the answering machine built into the dialer app in a future update? Also, seeing as you can adjust the white balance manually, I don't imagine implementing a night mode that lowers the colour temperature would be to hard to add. What do you guys reckon?

Live the phone by the way. Coming from a 6P I do miss Nougat though, so I can't wait for those updates!

Cheers.

Re: Answering machine and night mode

Emir1 — Fri, 21 Oct 2016 11:28:43 GMT

Hi @ducksonetime,

I can see what you mean and I will make sure to forward it as user feedback!

Re: Answering machine and night mode

ducksonetime — Fri, 21 Oct 2016 22:11:14 GMT

Thanks for getting back to me, Emir.

Telstra Australia doesn't support visual voicemail for Android. The answering machine feature on my Z3C really came in handy, so it would be great to see it again.

Regarding night mode, as Google is keeping their "Night light" feature as a Pixel exclusive it would be good to see manufacturers releasing their own native solution. That way users wouldn't have to rely on third party overlay apps that break security prompts.

Thanks again. Love this phone!

Re: Answering machine and night mode

Emir1 — Mon, 24 Oct 2016 07:03:44 GMT

Yes, as you mentioned the Xperia answering machine featured in some of our devices is currently not present in the X series, but I have forwarded it internally along with your other suggestion!

Glad to hear that you're enjoying the phone!

Re: Answering machine and night mode

dandy63 — Mon, 24 Oct 2016 11:40:18 GMT

If like me you constantly check your phone during the night try installing Screen Filter from the Play Store meantime...i simply tap the app before bed to dim the screen to a brightness level that you have chosen, this may help till hopefully the update you would like comes along.

Re: Answering machine and night mode

ducksonetime — Fri, 28 Oct 2016 21:47:45 GMT

I used to use those overlays, namely Twilight, for years. They've airways had an issue where the system would detect an overlay and prevent you from changing security settings or installing APKs. Recently disabling them temporarily hasn't resolved that so I've uninstalled and just change the white balance manually at night. But as I mentioned, Night Light is a Pixel exclusive features of Android 7.1 at the moment. If Sony could implement themselves it would be great.

What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 18:19:36 GMT

Standard Android offers Voicemail and Call Forwarding options under Settings -> Call. For some reason these options are missing from Xperia XZ. What happened? Why did Sony remove them?

Here's the situation: I have installed Google Voice on my XZ and asked it to re-configure my Voicemail options to make Google Voice serve as my voicemail inbox. After playing around with it, I'd like to switch back to the default voicemail service of my cellular provider.

In a typical Android phone I can just go to Settings -> Call -> Voicemail and ask the phone to swicth back to the provider's service. The phone will do the rest automatically. But in XZ it is impossible since these settings are suddenly gone.

Why are they gone? And how do I switch back to provider's voicemail now?

Re: What happened to Voicemail options???

Uliwooly — Fri, 04 Nov 2016 18:33:38 GMT

Settings > Call > voicemail > what do you see here?

is your phone network branded/SIM locked?

Re: What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 18:39:41 GMT

Xperia XZ does not have "Settings > Call > Voicemail". And no, my phone is not carrier-branded. It is a plain unlocked F8332.

Some models in X series that has that option deliberately removed for some reason. See here

http://forum.xda-developers.com/xperia-xz/themes/sony-missing-apps-xperia-xz-rooted-t3482858

and here

/t5/Xperia-XZ/Answering-machine-and-night-mode/m-p/1170454 (see message #4)

Somehow Sony decided that these settings are tied to "Xperia answering machine", while in reality these are plain Android settings.

Re: What happened to Voicemail options???

Sunking1011 — Fri, 04 Nov 2016 18:42:47 GMT

Go to call forwarding and manually type in your network's voicemail number?

Re: What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 18:46:55 GMT

@Sunking101 wrote:
Go to call forwarding and manually type in your network's voicemail number?

What do you mean by "go to call forwarding"?

According to waht I read, Xperia XZ firmware does not provide access to Voicemail and Call Forwarding seetings from "Settings > Call". Apparently these entries were deliberately removed by Sony for some reason.

Do you know any other way to access these settings?

Re: Answering machine and night mode

Sunking1011 — Fri, 04 Nov 2016 18:48:35 GMT

The settings are there on my XZ?

Re: What happened to Voicemail options???

Uliwooly — Fri, 04 Nov 2016 18:49:06 GMT

I wonder if this is a regional issue, http://support.sonymobile.com/global-en/xperiaxz/userguide/Voicemail/ you should have the option, which build number and country is your phone from?

Re: What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 18:53:32 GMT

@uliwooly wrote:
I wonder if this is a regional issue, http://support.sonymobile.com/global-en/xperiaxz/userguide/Voicemail/ you should have the option, which build number and country is your phone from?

The build number is 39.0.A.1.250

This is F8332 (dual SIM) bought from Amazon. I don't know what country it is from. How do I figure this out?

Out of the box it was originally set up for Chinese keyboard, I believe. Amazon reviews say that the phone is shipped from Taiwan.

Re: What happened to Voicemail options???

Uliwooly — Fri, 04 Nov 2016 19:01:48 GMT

You can install Xperifirm on your computer to figure it out

Re: What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 19:27:06 GMT

@uliwooly wrote:
You can install Xperifirm on your computer to figure it out

Done. According to Xperifirm firmware regions are distinguished by the suffix like "R11B", "R4B" etc.

But could you please tell me where do I find this regional suffix in my phone? I looked through the menus and I can't see it anywhwere.

Re: What happened to Voicemail options???

Uliwooly — Fri, 04 Nov 2016 20:09:18 GMT

Open the phone app > input this >

*#*#7378423#*#* > wait > Service info > Software info

Re: What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 20:13:14 GMT

@uliwooly wrote:
Open the phone app > input this >
*#*#7378423#*#* > wait > Service info > Software info

Thank you.

According to Mine is R6B - Hong Kong, CIS RU/UA/KZ/BY or Saudi Arabia, according to XperiFirm.

"Customization" is 1305-2218, but I don't see such entry in XperiFirm.

Re: What happened to Voicemail options???

Uliwooly — Fri, 04 Nov 2016 21:24:16 GMT

could you take a picture and post it here

Re: What happened to Voicemail options???

Korben-Dallas — Fri, 04 Nov 2016 21:57:18 GMT

@uliwooly wrote:
could you take a picture and post it here

Are you are referring to the "Software Info" screen?

I just took a screenshot, but I can't post it here directly - the forum gives me an "Upload failed" error. So, here it is

http://i.imgur.com/Ud01r7G.png