https://community.sony.se/t5/xperia-archive/update-for-my-xperia-xa1-went-through-process-now-frozen-on/m-p/3569280#M552804 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1041742">@Seren1</A>, welcome to the community. I am sorry to hear about this <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.se/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>You can force a shut down by holding the power button and the volume up button at the same time.&nbsp;</P><P>If you still cannot complete the update process, I recommend you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.</P> Wed, 12 Jul 2017 00:48:46 GMT CameronT 2017-07-12T00:48:46Z https://community.sony.se/t5/xperia-archive/update-for-my-xperia-xa1-went-through-process-now-frozen-on/m-p/3569279#M552803 <P>I accepted update and after going through the usual cycle it has frozen. The screen states that Android is upgrading and it's starting apps but nothing is happening and buffering icon is frozen. Can't switch it off or anything</P> Tue, 11 Jul 2017 21:25:09 GMT https://community.sony.se/t5/xperia-archive/update-for-my-xperia-xa1-went-through-process-now-frozen-on/m-p/3569279#M552803 Seren1 2017-07-11T21:25:09Z https://community.sony.se/t5/xperia-archive/update-for-my-xperia-xa1-went-through-process-now-frozen-on/m-p/3569280#M552804 <P>Hi&nbsp;<A href="https://community.sony.co.uk/t5/user/viewprofilepage/user-id/1041742">@Seren1</A>, welcome to the community. I am sorry to hear about this <IMG class="lia-deferred-image lia-image-emoji" src="https://community.sony.se/html/images/smilies/035.png" alt="Slightly_frowning_Face" title="Slightly_frowning_Face" /></P><P>You can force a shut down by holding the power button and the volume up button at the same time.&nbsp;</P><P>If you still cannot complete the update process, I recommend you perform a <A href="https://community.sony.co.uk/t5/c-sonymobile/software+repair+using+Xperia+Companion/pd-p/software_repair_2" class="lia-product-mention" data-product="190-1">software repair using Xperia Companion</A>.</P> Wed, 12 Jul 2017 00:48:46 GMT https://community.sony.se/t5/xperia-archive/update-for-my-xperia-xa1-went-through-process-now-frozen-on/m-p/3569280#M552804 CameronT 2017-07-12T00:48:46Z