topic Re: Software updated issue in XPERIA archive

No mobile network after software update

Cheldrupa — Fri, 16 Jun 2017 09:29:01 GMT

I am using xa1. I was update my phone yesterday 15 June. After update there was no mobile network. And all the apps will open automatically and and restart the system automatically

Re: Software updated issue

Pradeep17 — Fri, 16 Jun 2017 11:02:57 GMT

Same issue ...:( I am searching solution from yesterday night

Re: Software updated issue

Emil — Fri, 16 Jun 2017 11:06:55 GMT

Hi @Cheldrupa and welcome to the community.

I'm sorry to hear this. I recommend that you restart your device to safe mode to see if this behavior is caused by one of your downloaded apps as these will be temporarily disabled in this mode.

I'd also recommend that you try a different SIM card with your device to see you can access a mobile network then.

Let me know how it goes.

Re: Software updated issue

Pradeep17 — Fri, 16 Jun 2017 11:16:57 GMT

I have tested that(safe mode) and i haven't downloaded any app after system update before the update my phone was fine once the update installed i cant see my network and also whatever we use it quits and came to home screen. when i go to setting and activate my sim the warning shows phone needs to restart and nothing happen same problem i am sure this was an system update issue please provide solution asap

Re: Software updated issue

Pradeep17 — Fri, 16 Jun 2017 13:01:17 GMT

Atlast I fixed by repairing device software in Campanion... :smileysmileythumbsup:

Re: Software updated issue

Cheldrupa — Fri, 16 Jun 2017 16:37:15 GMT

How it was resolve

Re: Software updated issue

Kalai18 — Sat, 17 Jun 2017 12:39:32 GMT

Me too facing same issues, why can't you send some updated patch because after this I went to service center and they updated software but once I came to home I tried to charge my phone but it's not changing more than 25%. Tomorrow is off, so we never find service center by this day. So please send us the defect less software update to recover by ourselves. One more thing, I don't have system with me to recover from campaign. So please send us the new update

Re: Software updated issue

Emil — Tue, 20 Jun 2017 12:08:15 GMT

That's great to hear @Pradeep17.:smileysmileythumbsup:

@Kalai18, @Cheldrupa Have you tried to perform a software repair using Xperia Companion as well? If not I recommend that you try it and report back with the result!