topic Media sound problem in XPERIA archive

Media sound problem

316 — Tue, 10 Jan 2017 19:03:27 GMT

My phone's media sound is not working. How can I fix it

Re: Media sound problem

Uliwooly — Tue, 10 Jan 2017 19:25:31 GMT

@316

Is the volume up?

Settings > about phone > diagnostics > test > test the loud speaker

Re: Media sound problem

316 — Tue, 10 Jan 2017 19:29:22 GMT

The sound is not produce

Re: Media sound problem

Uliwooly — Tue, 10 Jan 2017 19:41:11 GMT

@316

Contact your Local support or repair the phone with XC

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Re: Media sound problem

Jake-SonyXperia — Wed, 11 Jan 2017 00:48:39 GMT

Hi @316,

Welcome to the community,

Sorry to hear about this, before you run through with a software repair, you could attempt booting into Safe Mode and then testing the audio, this will let you know if the issue is coming from a third party application.

safe mode

You may also want to backup your handset using Xperia Companion

backup using Xperia Companion

Let us know how you get on.