topic Re: My phone screen is off or the dark does not work when making outgoing calls in XPERIA archive

My phone screen is off or the dark does not work when making outgoing calls

Sria2 — Thu, 18 Aug 2016 08:07:06 GMT

My phone screen is off or the dark does not work when making outgoing calls, but I just bought not long ago only 1 week.

Re: Display went blank and pink lines appeared

Jake-SonyXperia — Thu, 18 Aug 2016 02:24:38 GMT

Sorry @Sria2 are you saying your device screen goes black on calls or something else?

Re: My phone screen is off or the dark does not work when making outgoing calls

Sria2 — Thu, 18 Aug 2016 08:13:51 GMT

I do not know, when making a call screen does not work; it goes out or die. I recently experienced this sort

Re: My phone screen is off or the dark does not work when making outgoing calls

_alexdon_ — Thu, 18 Aug 2016 08:14:52 GMT

@Sria2 The proximity sensor is very sensitive, try to clean it and also make sure there is no screen protector covering it.

Re: My phone screen is off or the dark does not work when making outgoing calls

Sria2 — Thu, 18 Aug 2016 08:17:26 GMT

I just used it can tell how?

Re: My phone screen is off or the dark does not work when making outgoing calls

Emir1 — Thu, 18 Aug 2016 08:18:54 GMT

In addition to what @alexdon said, could you try to see how your device behaves in Diagnostics? Go to Settings > About phone > Diagnostics > Test > Ear proximity. In this test, the device should only vibrate when covering the sensor (located next to the SONY-logo at the top of the front). Does it behave that way?

Also, try to see if the same occurs in safe mode.

Re: My phone screen is off or the dark does not work when making outgoing calls

Sria2 — Thu, 18 Aug 2016 08:31:36 GMT

when I checked there are problems NFC services are not running, as where cope

Re: My phone screen is off or the dark does not work when making outgoing calls

Emir1 — Thu, 18 Aug 2016 08:37:54 GMT

What do you mean, in a bit more detail? Did you get an NFC error message while performing the Diagnostics test, and if so what did it say more precisely?

Re: My phone screen is off or the dark does not work when making outgoing calls

Sria2 — Thu, 18 Aug 2016 08:41:52 GMT

when performing diagnostics information contained NFC issue is not going well.

Re: My phone screen is off or the dark does not work when making outgoing calls

Sria2 — Thu, 18 Aug 2016 08:46:22 GMT

and when I open the application contained information support NFC services do not operate properly.

Re: My phone screen is off or the dark does not work when making outgoing calls

Emir1 — Thu, 18 Aug 2016 11:48:28 GMT

I am sorry to say that I don't quite understand what you are experiencing.

Could you take me through the process by posting step by step what you do, and where you get the error? The NFC sensor should be unrelated to the proximity sensor. Please guide me through what you do with your device in a step by step manner and I'll do my best to assist you.

Re: My phone screen is off or the dark does not work when making outgoing calls

Chips-MY — Fri, 26 Aug 2016 13:06:15 GMT

I have a Z5 and today, the black screen bug occurred for the first time. It really bothered me and seems to suggest that Sony quality is deteriorating as my Sony a5000 camera also had some problem which caused it to lock up up. It's my first Sony camera but I have used Sony phones since the Sony-Ericsson days and never had problems. The quality was so good that I remained loyal right up to today.

Anyway, after reading many different posts on the black screen thing, I noted that many people indicated the proximity sensor was the culprit. So I studied my proximity sensor at the top (adjacent to the front camera) closely and saw that it was covered with dirt. I thoroughly cleaned it and then tried making calls and it was working again like normal! Perhaps people who tried this solution didn't realise the sensor area got dirty again and the problem came back. But I am hoping it is nothing more than that.

There is some solution where the proximity sensor can be switched off and I might try it but it involves going into the service diagnostics area and I would rather not go there unless necessary.

Hope this helps.

Chips

Malaysia

Re: My phone screen is off or the dark does not work when making outgoing calls

warrie — Sat, 31 Dec 2016 05:49:48 GMT

my phone also have a same problem....this is happens after software updates(nougat)