topic Re: Pokemon Go/Sony Xperia E4G in XPERIA archive

Pokemon Go/Sony Xperia E4G

sonyfan_fi — Tue, 16 Aug 2016 12:09:43 GMT

Hi, could someone please help me. My son has Sony Xperia E4G and he's enthusiastic Pokemon Go player. Now he's not been able to play it for two weeks as he keeps getting an error message ('Our servers are humbled by your incredible Response') from the game site. As he tried to log in to the game with another phone with his account; there was no problem. So the problem must be in his phone. All game forums have suggested us to reboot the phone, delete the game and re-load it again, erase game data etc. I think we've done all that, but we still get the error message Now my son wants iPhone.... Could anybody here help us, please?

Re: Pokemon Go/Sony Xperia E4G

Rickard — Tue, 16 Aug 2016 12:15:40 GMT

Hi!

I recommend that you first test if this happens both over WiFi and mobile data. This sounds like it could be related to the internet connection or the internet settings you have.

Re: Pokemon Go/Sony Xperia E4G

sonyfan_fi — Wed, 17 Aug 2016 09:53:15 GMT

Hi, we've tried that; no help

Re: Pokemon Go/Sony Xperia E4G

Rickard — Wed, 17 Aug 2016 10:24:28 GMT

Can other apps in the phone like Chrome, Facebook or Youtube connect to the internet properly?

If your operator uses proxy/port, you can also try to remove these under Settings -> More -> Mobile networks -> Access Point Names -> [your settings] and see if that helps.

If it still doesn't work, i recommend that you contact the app developer for further investigation. But it might be that the app is not compatible, it says on Google Play that it's compatible with phones that has 2GB RAM or more. Xperia E4G has 1GB RAM so it might not meet the requirements.

Re: Pokemon Go/Sony Xperia E4G

Aibion — Thu, 18 Aug 2016 06:57:41 GMT

I have the same problem with pokemon go 0.33 since the latest upgrade. I cant play it with my e4g because a "server problem". Please, i need some help

Re: Pokemon Go/Sony Xperia E4G

FriedyB — Thu, 18 Aug 2016 07:43:25 GMT

Same issue with my E4g. If you filter the app reviews by phone model this seems to be a problem that effects everyone using xperia E4.

Re: Pokemon Go/Sony Xperia E4G

FriedyB — Thu, 18 Aug 2016 07:49:00 GMT

@Rickard wrote:
Can other apps in the phone like Chrome, Facebook or Youtube connect to the internet properly?
If your operator uses proxy/port, you can also try to remove these under Settings -> More -> Mobile networks -> Access Point Names -> [your settings] and see if that helps.
If it still doesn't work, i recommend that you contact the app developer for further investigation. But it might be that the app is not compatible, it says on Google Play that it's compatible with phones that has 2GB RAM or more. Xperia E4G has 1GB RAM so it might not meet the requirements.

The app worked up untill the 0.33 update. The problem isnt with the ram as it is still possible to play the game by first logging into a trainer account, signing out and then signing in with your google account. This takes long and doesnt always work.

Re: Pokemon Go/Sony Xperia E4G

Jirop — Thu, 18 Aug 2016 12:24:05 GMT

"Can other apps in the phone like Chrome, Facebook or Youtube connect to the internet properly?

If your operator uses proxy/port, you can also try to remove these under Settings -> More -> Mobile networks -> Access Point Names -> [your settings] and see if that helps.

Well, I own Xperia E4G. It is great phone and best phone I ever owned. but if Pokemon GO do not start, SONY simply try to blame on App developper, because they do NOT know how to solve problem. my son's Telstra BUZZ GX is only 1GB RAM, NOT 2GB RAM as Pokemon Go suggested..but plays Pokemn GO with no problem. as far as spec goes my Xperia E4G is better. so how can XPERIA explain that? Pokemon Go was working untill 0.33 update. so it is unfortunate that Pokemon Go is not working. Next time I will not buy SONY phone. thats for sure....

Re: Pokemon Go/Sony Xperia E4G

Elimis — Thu, 18 Aug 2016 14:11:55 GMT

The same problem here.

Works after first loging with PTC account.

Sometimes works after cleaning some data and hashes.

And yes, this started to happen after last update, before it worked nicely.

Regards!

Re: Pokemon Go/Sony Xperia E4G

Rickard — Thu, 18 Aug 2016 14:17:21 GMT

@Jirop

I'm very sorry to hear that you feel that way. I was only providing information from the game developer and that this might be a cause.

If you have internet access in your phone and other apps can connect to the internet, then this is something that you will need to contact the app developer for assistance with.

Re: Pokemon Go/Sony Xperia E4G

matoral — Thu, 18 Aug 2016 18:55:30 GMT

I Just reset my Phone to factory and now pokemon go says is incompatible with Phone, so dont expect Sony to fix it, they already tagged..

Re: Pokemon Go/Sony Xperia E4G

Gusten — Tue, 23 Aug 2016 15:08:03 GMT

Exactly same problem for me. I think I have to buy another phone. My son aska for an iPhone... for sure no Sony if no interest in trying to solve the issue.

Re: Pokemon Go/Sony Xperia E4G

MikeJuice — Wed, 24 Aug 2016 08:49:57 GMT

There is a new update that solved the problem. Update appeared before midnight. Pokemon GO again running on Xperia E4g.

Re: Pokemon Go/Sony Xperia E4G

Alisha_Ali — Wed, 28 Dec 2016 20:33:16 GMT

Pokemon go works fine on my Xperia e4 so what is problem?