topic Re: Z5 compact Strap hole in XPERIA archive

Z5 compact took in wanter through the Strap hole

Johny340 — Fri, 23 Dec 2016 13:17:51 GMT

I noticed air passes through my strap hole into the phone... I put my phone in water before i discoverd this and noticed both cameras fogged up which took a week + to clear out... Is the strap hole ment to act like a vent?

Re: Z5 compact Strap hole

Uliwooly — Fri, 23 Dec 2016 13:40:29 GMT

@Johny340

they are unrelated, you should get your device inspected by your Local support, request a vacuum test.

Re: Z5 compact Strap hole

Johny340 — Fri, 23 Dec 2016 14:29:04 GMT

Will have to do that in another country there's no local support in zimbabwe

Re: Z5 compact Strap hole

Emir1 — Fri, 23 Dec 2016 14:32:16 GMT

Hi @Johny340,

The steam inside the phone body will be condensed when you expose the device to cold water, which is a normal physical phenomenon. Such condensation is usually very mild and will not have bad effects on the phone. The mist will naturally evaporate when the phone returns to normal room temperature. Please try to avoid sudden temperature changes of the phone to prevent the condensation inside the phone. The strap should not be a way for water to enter your device.

Should the condensation persist or if you suspect that something may be wrong with your device, then I strongly recommend having your device sent to an authorized service center in order to have it examined as @uliwooly suggested above. For assistance in sending it in, you may get in touch with your Local support.

Re: Z5 compact Strap hole

Johny340 — Fri, 23 Dec 2016 14:46:18 GMT

I am sure the strap hole is a defect... When the steam cleared water droplets where formed as if water went in... The water damage indicator slightly tuned pink round the edges and my vibration was lost it only just came back a week after the water droplets cleared.... Do you think its still waterproof or i have to get another one

Re: Z5 compact Strap hole

Emir1 — Fri, 23 Dec 2016 14:53:18 GMT

If the moisture indicator went off inside the device then I would strongly recommend you to have your device delivered to an authorized service center in order to have it examined, especially since you noticed features not working.

If you're from Zimbabwe, try emailing the local team there at questions.ZW@support.sonymobile.com for instructions.

Re: Z5 compact took in wanter through the Strap hole

Johny340 — Fri, 23 Dec 2016 15:01:06 GMT

Thank you for that into will email them right away🙂

Re: Z5 compact took in wanter through the Strap hole

Emir1 — Fri, 23 Dec 2016 15:18:52 GMT

That sounds good, let me know how it went!

Re: Z5 compact took in wanter through the Strap hole

Johny340 — Fri, 23 Dec 2016 15:55:18 GMT

Not good 😕 the inbox is no long supported so wont get any info from on how to go about my problem

Re: Z5 compact took in wanter through the Strap hole

SuperMan1986 — Mon, 26 Dec 2016 10:11:59 GMT

i also noticed that

when i checked "air pruessur via *#*#SERVICE#*#*

to check water proffing

when i pressed the strap hole the numbers moved (when i press genlty the screen (like now there is real waterproof vecom)

so i put there ductape ,but! when i did it the spakers sounded afuwall

so i removed it (till i need it)

sry for my english

Re: Z5 compact took in wanter through the Strap hole

Emir1 — Tue, 27 Dec 2016 11:39:55 GMT

Hi @Johny340, that is strange - the information I got is that it should be active. Could you email questions.EG@support.sonymobile.com and state that it concerns Zimbabwe? Do that and I'll request some information about the Zimbabwe market internally and try to see why it is inactive.

I am sorry for the inconvenience caused.