topic Re: Headset not supported. Use another headset... in XPERIA archive

Headset not supported. Use another headset...

swiftylc — Wed, 07 Dec 2016 19:57:53 GMT

I have a Sony Xperia X and had purchased a pair of Sony headphones to go with the phone. They have worked no problem for 3 months and sound has been great. Recently, in the last week or so, I now get the error message in the subject title. Other headsets continue to work with no problem. Can anyone help please?

Re: Headset not supported. Use another headset...

CameronT — Thu, 08 Dec 2016 00:15:42 GMT

Hi @swiftylc,

Welcome to the community.

Do your headphones work in any other device? What model are they?

Re: Headset not supported. Use another headset...

swiftylc — Thu, 22 Dec 2016 17:42:36 GMT

Yes the headphones work on other devices. They are Sony MDR-10rc headphones. They worked with no problems for almost two months with the phone but now aren't recognised.

Re: Headset not supported. Use another headset...

MattLChaplin — Fri, 23 Dec 2016 17:42:12 GMT

I have the same problem with both my Sony headphones and any other pair. Pretty sure it must be a software fault as one pair of headphones works perfectly. Does anyone know of a fix?

Re: Headset not supported. Use another headset...

swiftylc — Sat, 31 Dec 2016 18:29:17 GMT

@cameront can you offer any assistance at all please?