topic Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253 in XPERIA archive

Bluetooth keeps turning off after upgrade to 32.2.A.0.253

le-franck — Fri, 15 Jul 2016 09:13:36 GMT

Hi,

so I've got a Z5 compact, and the bluetooth sounds was very often stuttering, no matter what device it was connected to (car, BT headhphones, BT speakers, ...). Since the upgrade to 32.2.A.0.253, the problem seems to be gone, but now bluetooth often (every few minutes) turns itself off, and then back on. Sometimes I have to turn it on again myself.

Anyone else has that problem? Will that phone ever work the way it should?

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

MarlonUk1 — Fri, 15 Jul 2016 12:51:09 GMT

does this problem occur when you are in safe mode?

since you recently upgraded you can try to software repair using Xperia Companion

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

Didrik — Fri, 15 Jul 2016 13:53:08 GMT

Hi @le-franck,

Welcome to the forum!

Does this happen no matter what device you are connected to? Be that a speaker, headset and so on. If so, as previously mentioned in this thread, have you tried rebooting your phone to safe mode in order to find out if a third party application might be behind this.

Is there a pattern as to when Bluetooth turns off? For example if it turns off after a specific action is performed.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

BaZhAnG — Fri, 15 Jul 2016 16:29:43 GMT

same here, the bluetooth on my Z5 premium's bluetooth will off by itself, when i tried to turn it on, it will auto slide back to off.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

le-franck — Mon, 18 Jul 2016 18:04:02 GMT

Hi!

Thanks for your reply and sorry about the delay... I've tried in my car (bluetooth adapter). It always worked great before the update, as well as with other phones, but on my way back from work (just after updating my phone) it started regularly deconnecting and reconnecting for no reason. I was just using Google maps. I tried at work with my (Sony) bluetooth headphones, which used to work great too, but same problem, even after restarting. Will try again in safe mode.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

rob_d87 — Mon, 18 Jul 2016 18:29:03 GMT

I'm also experiencing a lot of instability and random disconnections with this update.@Didrik please see my post here: /t5/Android-development/Latest-Xperia-System-Update-Version-32-2-A-253-broke-Bluetooth/m-p/1144363#U1144363

How can i revert this update?

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

le-franck — Mon, 18 Jul 2016 19:00:04 GMT

Just tried in safe mode, and it doesn't seem to disconnect anymore. Also I tried in normal mode, and as I hadn't turned my phone on for a couple of days, I got lots of notifications from different apps, during which the bluetooth disconnected several times. It was more stable once notifications stopped coming in, but it still disconnected every few minutes.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

Didrik — Tue, 19 Jul 2016 08:21:53 GMT

@le-franck, if I understood correctly then the Bluetooth does still disconnect but not as often? Did it happen at all while in safe mode? If not then this might be related to an app that you have installed in your phone. It's hard to say exactly which one so you may have to play the guessing game unfortunately. My suggestion would be that you start by installing all available updates, if that does not help then you might have to uninstall your downloaded apps.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

le-franck — Tue, 19 Jul 2016 13:42:58 GMT

Hi,

so, no it didn't happen less often, but it happened more often while I was getting notifications after starting my phone. It didn't happen at all in safe mode. I didn't install any new app after the update and didn't do anything that I wasn't already doing before the update, so I don't see how that can be the problem. On top of that, I've bought a new, much cheaper phone a couple of days ago, installed exactly the same apps and configured it the same way, and I have absolutely no problem with bluetooth, or anything else. The phone even seems more responsive, even though, if you look at the specs, it really shouldn't. I've tried complete reinstalls on my Sony but the basic system and default apps use a lot of RAM straight from the first start (both phones have 2GB RAM), and I need to restart my Sony every few days because it becomes too slow (RAM completely full). This was definitely linked to the hacky music over bluetooth (it didn't happen for a while after restarting). Now with the constant disconnections, it's a bit much for me.

So, thanks for your replies, nothing personal, I know you're trying to help people here, but I'm done with Sony.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

Didrik — Tue, 19 Jul 2016 14:38:55 GMT

I'm sorry to hear you feel that way @le-franck.

My guess about this is that it's hardware related if you've tried all the suggestions in this thread, in order to have your device sent to and examined by an authorized service center contact your Local support.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

tropfedup — Wed, 20 Jul 2016 02:20:05 GMT

Same Bluetooth issue for me, which is a real problem as my car connects to Internet through my Z5 compact.
Funny thing is that Sony corrected the 'WiFi disconnect when in standby' issue with this release and now introduced a new bug....wow impressed by the quality testing...is Sony a small start-up company ?

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

tropfedup — Wed, 20 Jul 2016 02:23:12 GMT

Forgot to say that this happens with my car as well as with my Sony Bluetooth speaker (ironic isn't it).

The disconnection happens evey 15' or so, difficult to understand what triggers it. The speaker is near the phone and does not move. Never had any problem before the new release.

I know I should not be sarcastic, but hey I paid this Z5 compact close to €600.

Shortly after I bought it I faced the "WIFI disconnect when in standby", which has lasted for 6 months.

This new release fixed it (after 6 months) and introduced the bluetooth bug. I guess that in 6 months we will get a new release fixing the Bluetooth but which will then impact the 4G? Is that the way it works?

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

BaZhAnG — Thu, 21 Jul 2016 09:59:23 GMT

On my previous post here, I had issues with the Bluetooth not turning off/on and a restart of my z5 premium is needed everything just to turn it on, I did a software repair with a PC yesterday, since now I don't have any issues on that anymore, no disconnect bug with my SmartWatch after that. Its been 1St day since software repair so I hope there's no more issues.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

BaZhAnG — Fri, 22 Jul 2016 14:18:19 GMT

Update, 2nd day after using the PC companion to do the software repair, the problem comes back and I need to restart the z5 premium in order to switch on the Bluetooth after it switch off by itself.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

malbry — Sat, 23 Jul 2016 07:27:30 GMT

I have a new Z5 Compact and I'm still on the 224 release (not yet 253). But I experienced the same problem you described - Bluetooth turned off by itself and couldn't be turned back on until after I restarted the phone. Only happened once so far.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

le-franck — Sat, 23 Jul 2016 09:10:28 GMT

Thanks for the advice didrik, I will contact support and post the outcome here.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

aue84fr — Sun, 24 Jul 2016 09:15:43 GMT

Hi all,

I am facing issues with the bluetooth on my Z5 dual since the beginning but some more are present since update to .224.

Before the .224, any audio sent over bluetooth (APTX) used to to stutter at the beginning (generally when several app were running in the background); This seems less present now but:

- Since the .224, the bluetooth from the phone randomly disconnects (every 5 minutes). I have uninstalled several app by checking the restart of related bluetooth and audio service in developper mode. The problem could not be solved.

- Since the .253, the bluetooth seem to disconnect even more randomly and rapidly (every 2-3 min). I checked again the services running time, it seems that services: "Partage Blueetooth" (in english Bluetooth share) and "Smart connect" are stopping together and starting together soon after when it automaticaly reconnects.

I have noticed this issue is not present when I am home with not other bluetooth signals. When I activate the bluetooth on my computer then the issues appears again. In the office or in the transport, it seems that interferences are making the bluetooth completely instable. This was definitely not present on version before .224.

I also note since the .224 other issues that were not corrected on the .253:

- The battery graph is crashed: the graph does not restart after the charge reachs 100% anymore. The refresh button seems useless.

- The battery usage details are no more available.

- I tried to tick the automatic launch of the Stamina mode but finally noticed it was emptying the battery life much faster so I completed disabled this option.

It used to work perfectly before the .224 update, I updated to .253 and the issues was still present. For the record, I use a Plantronics Back Beat Pro featuring the APTX protocol which just works perfectly with any other devices (PC and other phones) so the issues definitely comes from the Z5.

Finally I would like to add that the Stamina mode is not as efficient as in the pre Marshmalllow versions, it looks more like an interface rebranding of the previous DOZE mode.

I shared these issues with Sony Xperia care teams, I have been advised to do a software repair... I do not want to wipe off all my settings and data so I hope Sony will correct this bugs as soon as possible. This does not look like corrupted system but definitely like bugs in the updates.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

olhomme — Sun, 24 Jul 2016 19:16:08 GMT

Hi Everybody,

I have the samedi problem than @aeu84fr
Since the Last update, thé same Bluetooth problem.
It is impossible to use correctly my Xperia Z2.
It is exactly the same problem.
Any fix about this problem ? The Bluetooth turn off automaticaly.
Thanks a lot.

Olivier

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

tropfedup — Mon, 25 Jul 2016 06:39:53 GMT

@BaZhAn

Thank you for letting us know.

Tonight, I will do a system reset (remove all apps) and see how that works, if that does not work, I'll get rid of it.

Re: Bluetooth keeps turning off after upgrade to 32.2.A.0.253

Jobatt — Tue, 26 Jul 2016 20:50:01 GMT

Hi all!
Same problem for me with the last update on my Z5compact with my car.
Before, i never had this. Now, Bluetooth deconnect and reconnect every 5 or 10 minutes.
Any idea to fix this please ?
Thx