topic Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items! in XPERIA archive

Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Fri, 18 Mar 2016 15:37:57 GMT

Right now, I'm sick!

Not only is my phone messed, all my internal data is gone...I was outside with my (indoor) cat letting her have some rare outdoor feedom. The phone was on my boot. I brought her in & later went to get my daughter from her work (night).

I never knew I'd left it on the boot. Later, after we were home, tried to find it & even ringing didn't get it. We decided to trace the path of the travel to her work & got about 100 meters to find my T2 Ultra in the middle of the road & crushed (run over). The screen lights & I can access my mSD. But what I want is the internal info.

Does anyone here know how to get to that? I can't do anything using the screen because it's so smashed. I can tell it's on, but that's it.

HELP!!!

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Fri, 18 Mar 2016 16:26:41 GMT

@TracyF

get an USB OTG cable + a mouse and you will be able to unlock the phone

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Fri, 18 Mar 2016 16:57:38 GMT

Not sure what you mean?

My phone isn't locked to a carrier- it's unlocked already?

When I plug it in to my PC (Linux Mint) it reads the mSD fine. But there's nothing showing up for the internal storage & I have made notes & such which I want back for my business.

Can you elaborate?

Thanks so much.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Fri, 18 Mar 2016 17:08:22 GMT

@TracyF

if your phone had a pin lock, pattern lock, password lock then you could use the mouse, also you could use the mouse to control the phone.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Fri, 18 Mar 2016 17:15:35 GMT

My trouble is that a car has run over the screen & it is completely cracked. It looks like into about a million tiny slivers so appears white. I can tell it's lit at the edges...but I can't view anything. Is there a way to hook it to any sort of external screen to see what's there?

Thank you again.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Fri, 18 Mar 2016 17:17:33 GMT

@TracyF

yeah, you can use a 5-pin MHL, but maybe the damage its too great that the motherboard might be damaged.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Fri, 18 Mar 2016 17:34:20 GMT

I'll see if I have that around here (I do IT work, but not so much phones)...thanks.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Fri, 18 Mar 2016 17:44:06 GMT

@TracyF

keep us updated.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Sat, 19 Mar 2016 03:22:53 GMT

Now that I've had some sleep, I'm thinking that even if I were to get an adapter which output video, I wouldn't have a way to manipulate the screen as I would find it hard to believe it could properly respond to touch being that shattered?

Placing the SIM & mSD back to my old phone, of course all of the data since I swapped to the T2 is gone (phone list is 2014). Sigh...

I guess I'll make my way to our local electronics shop & hope there's a kindly geek on the job today...

Will let you know the outcome.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Sat, 19 Mar 2016 05:31:46 GMT

@TracyF

what happen when you connect the phone to a computer?

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Sat, 19 Mar 2016 15:28:52 GMT

I get the little beep that the phone realizes it's being charged & I can see the backlight.

I'm on Mint, so running lsusb in terminal shows the Sony, but it doesn't show up anywhere else in my system. I've run some shell scripts but no luck. I'll try a Windows machine tomorrow.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Sun, 20 Mar 2016 01:29:00 GMT

@TracyF

Keep us updated

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Sun, 20 Mar 2016 04:08:09 GMT

OKay, so using a VM of Win 7, I installed the Sony Companion software. The VM/USB "sees" the D5322 (T2 Ultra) & when I tick it, the Win 7 "USB device detected" sound plays.

If I go to PC>Manage-- it's there, but only as "disk". Same for device manager. It shows as "disk", drivers loaded are the Windows, "disk.sys" & "partmgr.sys".

There's still no access. The Sony software "sees" it, yet cannot find device when I run to back-up data.

Now what? I don't have the HDMI out adapter as yet so cannot do anything onscreen.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Sun, 20 Mar 2016 20:58:33 GMT

@TracyF

Your computer its not detecting the phone? what if you go to computer > Xperia T2 Ultra > internal storage?

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Mon, 21 Mar 2016 03:13:34 GMT

Doesn't show in "Computer"...the weird thing is that every so often, I hear the noise it makes when it gets a notification through- so it must still be alive & picking up the wifi.

Edit: it's also in device manager as "G:" under "Portable Devices" (Manufacturer- Sony, Location- on UMBus Enumerator).

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Mon, 21 Mar 2016 17:32:41 GMT

@TracyF

what if you open the SIM card flap > press and hold the restart button for couple seconds > then once the phone its back on try again with PCC

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

TracyF — Mon, 04 Apr 2016 06:19:01 GMT

Well Uli,

I've tried everything, including your last idea- no go.

Here's another query- same topic-ish:

I have just received my C5 (closest I could find in size for the least cost).

I had made a phone backup just before my T2 was broken. *Using the Xperia software, can I import that backup (from T2) to the C5?

Or does it require the exact Sony Xperia?

*Grasping at straws now.

Re: Crushed T2 Ultra- PLEASE HELP! Need internal storage items!

Uliwooly — Sat, 14 Jan 2017 18:54:20 GMT

@TracyF

This is a user based forum, contact your Local support and please refrain from spamming the forum or your posts will be edit and/or removed, thank you.