topic Re: Radio Only Works When Screen is Off in XPERIA archive

Radio Only Works When Screen is Off

RickGM — Sat, 29 Nov 2014 18:55:25 GMT

Only properly used the radio today but could only get it to play if I turned the screen off. That's fine if you know the station frequency but if you are wanting to search for a station and don't know the frequency you can't do it. How strange is that.

Re: Radio Only Works When Screen is Off

Thommo — Sat, 29 Nov 2014 20:40:50 GMT

That is strange and have no plausible advice to offer - All I can say is to try and perform a system repair but that would factory reset your device

To perform a system repair

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

Re: Radio Only Works When Screen is Off

RickGM — Sat, 29 Nov 2014 21:08:50 GMT

It doesn't happen when playing music either through the Walkman app or other music apps.
I'm also pretty certain that when I first got the phone the radio worked normally.
I won't bother with the system repair. It would take me too long to set everything back up how I like it. I'll see what happens in a month or two when I root the phone.

Re: Radio Only Works When Screen is Off

RickGM — Sun, 30 Nov 2014 11:05:34 GMT

You need to turn the volume up to hear what's happening.

http://youtu.be/PjIJuwO5Lkk

Re: Radio Only Works When Screen is Off

Johnnydement — Thu, 02 Apr 2015 18:00:52 GMT

I'm facing same issue, if screen is off, radio works well, when I turn it on, it mutes...

This isn't happening either with gplay music nor walkman...

I'm running a Z3 6603 with Lollipop 5.0.2 (official firmware 23.1.A.0.690 NCB)

Re: Radio Only Works When Screen is Off

RickGM — Thu, 02 Apr 2015 19:20:24 GMT

That's disappointing. I was hoping that the Lollipop upgrade (if I ever get it) would cure this issue.

Re: fm radio problem

Sergio_Palacio1 — Fri, 03 Apr 2015 05:03:15 GMT

hi,The FM radio does not work when the screen is turned on.the phone has already been formatted and has the latest software. I do not know what to do.

Re: Radio Only Works When Screen is Off

priv — Fri, 03 Apr 2015 05:56:47 GMT

The direct cause should be "OK Google from anyscreen" and this probem is across all Z series.

1. FM Radio mutes itself everytime when phone recording is on, because FM sound occupies the input path, and it assumes you always want to record from microphone.

2. OK Google from anyscreen will turn on recording all the time.

3. When screen off, OK google service stops and FM Radio unmute itself.

4. Also if you open TrackID FM will unmute too, because it needs to record from FM radio, so the muting mechanism is not triggered.

I think this is obviously a serious conflict since FM radio should not be broken by any important builtin function, but unfortunately I don't know how to feedback.

If FM Radio is your higher priority, turn off OK Google from any screen and the problem will gone.

Re: fm radio problem

Phy — Fri, 03 Apr 2015 05:59:35 GMT

ok, try Clearing the data on SmartConnect.

How to clear data on apps.
From your Home screen

1. Tap the Application screen icon.
2. Find and tap Settings > Apps.
3. Swipe to the All tab.
4. Find and tap on the SmartConnect app.
5. Tap Force stop > Clear data.
6. Restart the phone

Re: Radio Only Works When Screen is Off

Sergio_Palacio1 — Fri, 03 Apr 2015 12:11:26 GMT

this does not work, the phone was reset to factory settings and still the same problem. I did what you asked me, stopped and wiped the smart connect, and the problem continues.

Re: Radio Only Works When Screen is Off

Sergio_Palacio1 — Fri, 03 Apr 2015 12:24:00 GMT

I have the last version of software in my phone

Re: Radio Only Works When Screen is Off

priv — Fri, 03 Apr 2015 13:49:10 GMT

Try the following steps:

1. Open Google Search

2. Open Settings

3. Open "Voice"

4. Open "OK Google" detection

5. Swith "From any screen" off

Re: Radio Only Works When Screen is Off

RickGM — Fri, 03 Apr 2015 14:44:34 GMT

Yep, that works. Turned OK Google from any screen to off and radio works through speaker as well as headphones.

This is an issue that Sony must surely address.

Re: Radio Only Works When Screen is Off

AELORLION — Sat, 04 Apr 2015 09:23:22 GMT

This fixed the problem for me, thanks priv! :

The direct cause should be "OK Google from anyscreen" and this probem is across all Z series.

1. FM Radio mutes itself everytime when phone recording is on, because FM sound occupies the input path, and it assumes you always want to record from microphone.
2. OK Google from anyscreen will turn on recording all the time.
3. When screen off, OK google service stops and FM Radio unmute itself.
4. Also if you open TrackID FM will unmute too, because it needs to record from FM radio, so the muting mechanism is not triggered.

I think this is obviously a serious conflict since FM radio should not be broken by any important builtin function, but unfortunately I don't know how to feedback.

If FM Radio is your higher priority, turn off OK Google from any screen and the problem will gone.

Re: Radio Only Works When Screen is Off

Sergio_Palacio1 — Mon, 06 Apr 2015 23:49:24 GMT

Thanks, ok Google was the problem. (y)

FM radio not working correctly after lollipop update

daltzi — Fri, 10 Apr 2015 05:47:20 GMT

Hello I have a problem with fm radio apk... It only works when I turn off screen. When turn the screen back on radio stops immediately!! Probably it is a hug and hopefully they will fix it soon with an update but it is really annoying not to be able to use your phone while listening some music!
Anyone has same problem?

Re: FM radio not working correctly after lollipop update

SophiaW — Fri, 10 Apr 2015 06:15:55 GMT

Hi daltzi

Welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Something you could try is going into the Settings > Apps > scroll across to All > scroll down to FM radio > tap FM radio > tap Clear data if possible, if not tap on Force stop.

I do hope this helps, keep us updated.

Re: FM radio not working correctly after lollipop update

SomeQuickAdvice — Fri, 10 Apr 2015 07:42:16 GMT

Googles "ok google" feature can cause audio problems in FMRadio.

Try disabling the feature in: Settings > Accounts > Google > Search > Voice > "ok google" detection.

Re: FM radio not working correctly after lollipop update

daltzi — Fri, 10 Apr 2015 07:57:25 GMT

Yeap it was OK Google feature!! Fm radio now works but still didn't have that problem with kit kat..
Thank you very much though for the solution!

Re: Radio Only Works When Screen is Off

139 — Wed, 17 Feb 2016 21:45:00 GMT

thanks, now my radio works fine.