topic Re: Turn in off Display dringend calls in E Series

Turn in off Display dringend calls

Jubi1 — Mon, 01 May 2017 18:59:37 GMT

My Sony e5 does not turn off the Display during calls, thats why i change settings wird my ear on the Phone during calls... Thats nasty, in anybody hast a tip for Me - that would be great!

Re: Turn in off Display dringend calls

ChloeS — Tue, 02 May 2017 01:33:38 GMT

Hi @Jubi1,

Welcome to the community!

So the issue you are having is that your phone screen does not go black when you hold the phone up to your ear is that correct?

Can you test the phone in safe mode and see if you have the same problem.

Let me know

Re: Turn in off Display dringend calls

Jubi1 — Tue, 02 May 2017 20:02:03 GMT

Hi, Thanks for Your answer, yes, exactly: my phone screen does not go black when i hold my phone up my your ear.

I tryed the same function in Phones safe Mode, But without success... The Screen was still active during calls with Phone at my ear.

Whats wrong? Is the sensor broken?

Re: Turn in off Display dringend calls

ChloeS — Tue, 16 May 2017 05:22:02 GMT

Hi @Jubi1,

Thanks for clarifying that!

Next I would advise trying a software repair using Xperia Companion, if this is a software issue that should resolve it for you.

If you are still having problems after that, I would advise getting in contact with your Local support so they can arrange an assessment and repair for you.

Good luck