topic Catch up not working on my Sony Bravia TV in Android TV

Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 16:19:25 GMT

All of my catch up apps have stopped working. You Tube, Prime etc are still working but not the catch up apps.
I’ve already reset my TV and done a full factory reset. I’ve cleared the cache, I’ve reset my broadband hub, I’ve checked the TV has the latest software. I’m now at a loss. Any ideas?

Re: Catch up not working on my Sony Bravia TV

daveyh64 — Sat, 15 Feb 2025 16:43:29 GMT

Perhaps you could tell us what model of Sony TV you have and what version of software it is running.

What happens when you try to open your catch up apps, do you get any error messages.

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 17:17:04 GMT

The model is KD-43XE8005. The TV tells me under settings / systems software update that the software is up to date, but it doesn’t give a version number. Where would I find this?

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 17:20:06 GMT

When I open the apps they plays the ads but when they get to the program they say there is an error. Please try again later. I’ve been trying for 2 days. Fur example, BBC iPlayer says ‘Something went wrong. Error code 02100’

Re: Catch up not working on my Sony Bravia TV

daveyh64 — Sat, 15 Feb 2025 17:44:46 GMT

On my TV it is found in Settings> Help & Feedback> Help. See if your TV has a similar path but as it is an older TV it may well have a different Settings menu structure.

If it us up to date it should on v6.7220.

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 17:49:55 GMT

All I can find is that it says version 9. There is no ‘help’ under settings

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 17:53:13 GMT

Under help it says version 5.1.A.0.3

when I check for updates though it says it has the latest version

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 17:54:17 GMT

When I go to the ‘search for latest update’ under settings it says ‘your software is up to date’

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 17:56:39 GMT

Under ‘Sony select’ it says version 9.3.8

Re: Catch up not working on my Sony Bravia TV

daveyh64 — Sat, 15 Feb 2025 18:20:08 GMT

Version 9 is probably the version of Android the TV is running.

The Sony select number you quoted is the version of Sony select app your TV is running.

As I said your TV will have a different Settings menu than mine, so only you can navigate through the labyrinth of settings, is there a System Information page.

Anyway if Software update is saying you are up to date we can be sure you are probably on v6.7220.

Have you tried connecting your TV to the router via ethernet cable and see if that makes a difference.

Could there be any other devices in your home the could be using a lot of bandwidth and thus making it difficult for the TV to connect.

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Sat, 15 Feb 2025 18:25:28 GMT

My router is upstairs and my TV downstairs so Ethernet is not an option. The only other device using bandwidth is my phone so there should be plenty of bandwidth and it’s never been an issue with bandwidth before. I’m only using my phone to send this email and nothing else

Re: Catch up not working on my Sony Bravia TV

Digifriendly — Tue, 18 Feb 2025 07:19:45 GMT

If you are using a VPN and it is connected this can produce error on UK apps. It is easy to disconnect VPN.

Re: Catch up not working on my Sony Bravia TV

LorraineSturrock — Tue, 18 Feb 2025 08:21:18 GMT

How do I tell if a VPN s connected please and how would I disconnect it? Thanks

Re: Catch up not working on my Sony Bravia TV

Digifriendly — Wed, 19 Feb 2025 10:32:42 GMT

Your main menu page on VPN app should tell you whether you are connected or not and there should be an option to disconnect. You can then connect again when not using UK only apps. I use NordVPN and the above works for me as BBC I player won't work when VPN is connected.

Re: Catch up not working on my Sony Bravia TV

MaggieGreene — Mon, 24 Feb 2025 15:07:58 GMT

Hi @LorraineSturrock, the latest software version released for your TV model is 6.7220, you can download the latest version on a USB flash using this link: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xe80xx_x80xxe_xe83xx-series/kd-43xe8005/software/00282916 then insert it in the TV. Btw what exactly happens when you open any of these apps? is there a specific error message that appears?