topic Re: Disney+ Dolby Vision Issue in Android TV

Disney+ Dolby Vision Issue

ConnorD96 — Mon, 20 Jan 2025 15:22:45 GMT

I have come across an issue where DV content is not triggering whatsoever on the Disney+ TV app (I have an A95L).

Normal HD & HDR content play, but DV just shows a black screen, doesn’t trigger the DV mode on the TV, but the sound is playing. Netflix DV content plays fine.

I have raised an issue with Disney but was just interested to know if this was affecting anyone else.

Re: Disney+ Dolby Vision Issue

LightFoot — Mon, 20 Jan 2025 15:45:32 GMT

Hi @ConnorD96

What is the name of the Disney+ programme you are testing?

I just tried a bugs life 2 in DV and it works fine A95K.

Re: Disney+ Dolby Vision Issue

LightFoot — Mon, 20 Jan 2025 15:46:10 GMT

Re: Disney+ Dolby Vision Issue

ConnorD96 — Mon, 20 Jan 2025 19:00:45 GMT

@LightFoot

Thanks for your message.

Yes, my version is the exact same as yours. I’m at a loss and hoping it’s not an issue with my TV itself. I’m not even sure how long this has gone on for, I barely use Disney but have waited ages for the new Alien film to release so the other day is first time I’ve used in months. Hoping Disney can sort something 😕

Re: Disney+ Dolby Vision Issue

MaggieGreene — Mon, 27 Jan 2025 17:05:04 GMT

@ConnorD96 Make sure your TV is updated: https://www.sony.co.uk/electronics/support/oled-tvs-android-a95l-series/xr-55a95l/software/00299239 And adjust the settings here: https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/xr-55a95l/articles/00273943