topic Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S) in Android TV

Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Wed, 25 Dec 2024 21:51:21 GMT

Got a weird bug that is causing MY 50X90S TV to have major audio delay and input lag across all apps and inputs every time the TV is restarted or comes out of sleep.

The only way I can resolve it is to head to the HDMI Signal Format setting and toggle it from Enhanced to Standard, then back to Enhanced. It does not matter which input I choose to do this, just that it gets done.

I can also temporarily fix it by quickly turning the TV off and on - it's only when it goes into the "deep sleep" after roughly 20 minutes that the problems start.

I can only conclude that the HDMI Signal Format settings are not being correctly re-initialized when the TV comes out of sleep or restarts, and my workarounds perform the necessary initialization.

I am on the latest firmware and I have performed a factory reset, but it hasn't helped.

I believe this is the root cause of the issues I have been posting about regarding this TV ever since I bought it in 2023.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

TheGOAT — Wed, 01 Jan 2025 16:38:42 GMT

@pabulous I would have cleared the cached data and storage from the TV to eliminate any unwanted data that might affect the performance of the TV Press: Home > Setting > Storage > Cached data

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pa_jesss — Fri, 03 Jan 2025 12:19:44 GMT

It seems like the TV is not properly reinitializing the HDMI settings after deep sleep, and your workaround is causing it to reset properly. Since you have already updated the firmware and factory reset without success, this looks like a firmware bug. The best course of action right now would be to report the issue directly to the manufacturer, providing all the details you have noticed. They may release a fix in a future update or suggest additional steps. Until then, your workaround seems like the only reliable solution.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Fri, 03 Jan 2025 12:40:27 GMT

Thanks, I have contacted Sony support. They gave me the usual troubleshooting steps and asked the same questions repeatedly, but hopefully it will cut through eventually.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Fri, 03 Jan 2025 12:52:50 GMT

Oh, and just to correct something from my initial post, I was wrong about a quick turn off/on fixing it, the bug happens every time the TV is turned on or restarted, no matter how long it's been in standby.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

TheGOAT — Tue, 07 Jan 2025 15:52:11 GMT

@pabulous I would love if you shared the final outcome from Sony for the people having the same issue here and even myself to know the resolution.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Wed, 08 Jan 2025 16:40:26 GMT

@TheGOAT I'd be happy to. Still waiting on a reply from Sony, they're taking longer this time. Probably by the time it's resolved - if it is - I'll have moved onto another brand.

Love Sony's picture but their software issues really let them down.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Mon, 13 Jan 2025 15:44:15 GMT

@TheGOAT Sony have got back to me, they have said I should just send the TV in for repair.

Not sure I want to go down that route, nor do I have much faith in it fixing the problem. I was really just hoping this would be something they could fix with a firmware update.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

TheGOAT — Tue, 14 Jan 2025 17:23:43 GMT

@pabulous Maybe it will be related to the hardware of the TV, that's why they recommended an inspection and repair.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Fri, 17 Jan 2025 18:33:30 GMT

@TheGOAT I might be wrong, but given that the issue can be easily corrected by changing a setting in the menu, that suggests it is a software bug that could be fixed with a firmware update.

I don't really want to go to the trouble of getting it repaired, nor do I have much confidence.

Guess that's it then.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

TheRealOG — Fri, 24 Jan 2025 17:30:31 GMT

@pabulous

I'm sorry, but I just want to have a better understanding! Is it that you have a delay in sound (lip sync), or is it no sound issue when the TV is restarted?

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Sun, 26 Jan 2025 18:23:27 GMT

The lip sync is bad and there is input lag across the UI and in games.

Toggling the HDMI Signal Format settings is what resolves it.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

TheRealOG — Fri, 31 Jan 2025 16:17:47 GMT

@pabulous

Are you following these steps to connect the PlayStation: https://helpguide.sony.net/tv/jaep1/v1/en/04_12.html?hl=game

And I also, found this for the lip sync issue: https://helpguide.sony.net/tv/jaep1/v1/en/04-06_02.html?hl

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

pabulous — Fri, 31 Jan 2025 16:29:49 GMT

Believe me I have tried every configuration you can think of, the only thing that helps is toggling the HDMI Signal Format. After I do that, the lipsync and input lag is pretty much perfect across all apps and devices. It's baffling.

Re: Have to re-apply the Enhanced HDMI Format setting every time the TV restarts or sleeps (50X90S)

MaggieGreene — Wed, 05 Feb 2025 16:39:49 GMT

@pabulous It will be better if you got the TV inspected by the engineers as suggested by Sony so that you don't have to keep changing the settings every time you switch the TV on.