topic Re: k55xr70 in Android TV

k55xr70

010967djg — Wed, 27 Nov 2024 20:49:36 GMT

Hi sony have just replaced my old KD-55XF9005 under warranty with a brand new K55XR70 i have had it a week now and everyday several times the screen freezes but with the sound from my sky box still audible, sometimes it turns off and then reboots but sometimes stays frozen until i unplug it, does anybody know of a reason for this before i contact sony direct?

Re: k55xr70

royabrown2 — Sun, 01 Dec 2024 12:36:00 GMT

@010967djg

Factory Reset it.

If the problems continue, then Sony have supplied you with a set that is DOA, or as near as makes no difference, and need to bring you another one.

It’s a mystery to me though how such a tiny, passive, component like the maker’s name can cause so much trouble. It’s just a little piece of plastic, and yet if you can get a TV where the maker’s name is a different piece of plastic, most of the problems seem to melt away.

How do they do that?

Re: k55xr70

Anonymous — Sun, 01 Dec 2024 14:30:11 GMT

Hey @010967djg

-Try to perform a Soft Reset of the TV by holding the power button on the remote for 5 seconds, and then confirm you want to reset the device in the on-screen display.
-Perform a Power Cycle of the TV by removing the AC power cord from the outlet and reconnecting it after 30 seconds.
Then do a factory reset: https://www.sony.co.uk/electronics/support/articles/00274122

Also, try to disable the following settings:

Samba interactive
Bravia Synch

Re: k55xr70

TheRealOG — Wed, 11 Dec 2024 09:46:27 GMT

If you tried the steps @Anonymous recommended with no luck still, you should contact Sony and see what they can offer!

Re: k55xr70

010967djg — Wed, 11 Dec 2024 20:19:12 GMT

Hi guys thanks for the advice i have been in contact with sony and they recommended adjusting some settings so did that but still happening, sony have got back to me and have said its a software issue from one of the updates they said they are working on getting a solution soon