topic Re: BBC iPlayer padlock symbol on some programmes in Android TV

BBC iPlayer padlock symbol on some programmes

egd1955 — Sat, 30 Nov 2024 22:53:10 GMT

Hi, just bought a Sony Bravia 8 TV (K65XR80U).

this evening I went into BBC iPlayer to watch Wolf Hall all the episodes have a padlock symbol on them and when I click on an episode it just gives a description of the episode and no option to open the padlock. I do not have parental controls set on the iPlayer or TV. When I went into settings on the IPlayer on the TV under parental controls it said it was honouring settings in my device!
other shows didn’t have a padlock so it seems related to parental control!
fortunately I have an Apple TV connected so could watch it via this but I would like to unlock the programmes on IPlayer via the TV.

my tV is up to date in terms of software updates

any ideas to solve it?

thanks

Re: BBC iPlayer padlock symbol on some programmes

TheGOAT — Tue, 10 Dec 2024 10:15:10 GMT

@egd1955 I suggest that you uninstall the updates of the Catch-up services App and try opening the BBC iPlayer from the Catch-up app, you can go to Settings > Apps > Catchup > Uninstall updates then Force stop. Let's see if that works for you.

Re: BBC iPlayer padlock symbol on some programmes

Lord_viridis — Tue, 10 Dec 2024 10:26:15 GMT

It could also be the parental controls on the Google account linked to the tv, I'd check that too.

Re: BBC iPlayer padlock symbol on some programmes

egd1955 — Tue, 10 Dec 2024 10:41:59 GMT

Hi All, thank you for your suggestions. I have solved it. I had gone through Google Assistant mic and BBC iPlayer doesn’t support Google Assistant so when I thought I was looking at iPlayer I was just looking at google search results. When I clicked directly through to iPlayer from the TV menu there was no padlock. I had a live chat with BBC and they confirmed Google assistant isn’t supported by them so I will not be able to use it to open iPlayer. They are also waiting for Sony to request that all Bravia 8 TVs are certified by BBCiplayer to ensure we all receive the best possible service and experience