topic Re: XR-65X90J Disappearing Sound on Numerous HDMI ports in Android TV

XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Sun, 17 Nov 2024 22:26:43 GMT

Hi.

I mainly use my tv for PS5 (HDMI 4) & PC (HDMI 3), and have always had the occasional disappearance of sound on the PS5 HDMI 4 channel - where only a restart will solve.

Thing is it's started to happen even more regularly, and now is also doing it with my PC on HDMI 3.

Any ideas / solutions?

I really have lost so much faith in Sony products, as the quality seems a shadow of it's former self (yet they still charge a premium).

Any help much appreciated, as I'm not going to restart set every time - I shouldn't have to.

Ta!

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Wed, 20 Nov 2024 00:30:57 GMT

Anyone?

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

royabrown2 — Wed, 20 Nov 2024 09:34:08 GMT

@Shwing

Full factory reset.

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Thu, 21 Nov 2024 11:05:22 GMT

I'll try that.

Is this a common issue with this set do you know?

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

royabrown2 — Thu, 21 Nov 2024 19:40:31 GMT

@Shwing

I’ve not come across that one, but issues with Sony TVs are all to frequent, and Sony will always ask you to do a factory reset before anything else; so I’m saving you time even if it doesn’t fix anything, but especially if it does 😛

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Tue, 26 Nov 2024 01:26:22 GMT

Well that was good.

A few hours ago got around to doing a full factory reset on TV only for there to be no sound coming from PS5 Pro on HDMI 4 the second the reset had finished.

I'm now resetting TV couple of times every day to get sound back on silent HDMI channels.

I assume I'm going to have to log a service call?

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Tue, 26 Nov 2024 14:11:09 GMT

Is this community forum just customers, or do Sony employees lurk?

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

royabrown2 — Tue, 26 Nov 2024 15:43:57 GMT

@Shwing

Better than lurk, they actively participate!

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Tue, 26 Nov 2024 22:00:27 GMT

Unless you are a Sony employee I would have to disagree with you, as you're the only one who has interacted with my query.

It would be nice hearing from a Sony employee regarding my current HDMI sound issues.

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Wed, 27 Nov 2024 13:01:27 GMT

And here we are, still no sign of anyone Sony related taking an interest in my issue.

I've always had Sony tvs (currently got 4 at present) - but possibly not for much longer.

Zero support is not a good look!

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

LightFoot — Wed, 27 Nov 2024 13:25:56 GMT

Hi @Shwing If you are looking for some interaction from Sony Support , then you will need to contact them direct. This is principally a customer helps customer community. There is some generic help from Sony employees on here, which often is just simply "have you tried a factory reset" and the occasional software update links for older TVs. Rarely any help with specific issues.

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

royabrown2 — Wed, 27 Nov 2024 13:58:57 GMT

@Shwing

I think you asked the wrong question then 😢

If what you meant was “Do Sony employees rush to address every question asked on here?” then the answer is no; as @LightFoot avers, this is primarily a customer-to-customer Community.

But you will find posters here with SONY beside their names (the lack of which will tell you that I am just a layman here, like you)

And perhaps @TheGOAT, say, will come on here and reply to you, thus deserving his modest handle by taking ownership of your issue, and proving that Sony representatives are not quite as silent as Sony HDMI ports?

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Wed, 27 Nov 2024 17:54:53 GMT

Another Kudos given for the 'as silent as the HDMI ports' comment 😁

It is rather disappointing (though not entirely a surprise) that Sony themselves don't feel they need a presence in the 'Community' area - god forbid they have to help a customer!

Every other Community forum I've ever been on has pro-active company reps, so silly me for thinking Sony would be the same.

I really can't get over how much distaste Sony seem to have for their customers - and then they wonder why they're not making as much profit as they should be... hmmmmm, let me think 🤔

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

TheRealOG — Wed, 11 Dec 2024 09:35:36 GMT

@Shwing Regarding the issue you're facing with your TV 🙄, I'd say use a high-speed HDMI cable and connected to the eARC HDMI port and try to change the HDMI signal format as well: https://helpguide.sony.net/tv/iaep1/v1/en/04_12.html?hl=game

Re: XR-65X90J Disappearing Sound on Numerous HDMI ports

Shwing — Fri, 24 Jan 2025 17:18:56 GMT

Thanks for your reply.

I've used numerous cables, 2 of which actually came with an authenticated HDMI seal on them. I also tried the one that came with the PS5 and PS5 Pro. I also started having same issue with PC sound, and that's on HDMI 3 (earc).

Doesn't matter now anyway, I dumped the Sony and went for a Hisense 65U7N mini led (winner of many end of year awards), and it absolutely dumps on the Sony for functionality and picture/sound quality. Don't intend to buy another Sony TV ever. (My last 3 have ALL had issues... 2 of them a write-off, then this one (which I've since removed)).