topic Re: Google Android tv update lost ITVX and Channel 4 - KD-65XH9096 in Android TV

Google Android tv update lost ITVX and Channel 4 - KD-65XH9096

frecker77 — Thu, 31 Oct 2024 07:35:35 GMT

Hi, since the latest firmware update - software version PKG6.2302.0260EUA, ITVX and Channel 4 have disappeared from the Live TV and Catch Up app. The tv is a Bravia Google Android KD-65XH9096.

I can regain them by uninstalling the update/reverting to the original version of the app. I am loathe to switch auto updates off for the rest of the system…

Any ideas or solutions?

Many thanks…

Re: Google Android tv update lost ITVX and Channel 4 - KD-65XH9096

TheGOAT — Mon, 04 Nov 2024 16:03:11 GMT

@frecker77 you can try to factory reset the TV to see if that fix it.

Re: Google Android tv update lost ITVX and Channel 4 - KD-65XH9096

frecker77 — Fri, 08 Nov 2024 07:10:48 GMT

Hi The Goat, thank you for your reply.

I did reach out to Sony - their answer was to do exactly what I already have been doing and that is to remove updates from the TV app… No explanation though as to why Channel 4 and ITVX have gone from the app. The BBC iPlayer works as expected.

Annoyingly, I have to keep removing updates as the TV seems to update the app every couple of days. I know that I can stop updates but don’t really want to do that for the other apps…

So… I shall continue to use the original un-updated app until further notice!

I am not convinced that tying UK tv channels to their TV app as opposed to separate apps like other marques do is the best way… I have an XBox series x and separate TV streaming apps work fine in addition the Channel 4 and ITVX apps broadcasting live content. That is not the case with the Sony app…

Oh well…