topic Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ... in Android TV

Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

JohnR3 — Mon, 21 Oct 2024 12:22:51 GMT

Audio level on sony tv bluetooth output to my sony headphones very low (indicated setting 98) compared to output level from headphone socket (indicated setting 22) I have varied out factory resets on tv and headphones numerous times

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

Anonymous — Sat, 26 Oct 2024 16:13:42 GMT

@JohnR3 What's the full model number of the devices ?

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sat, 26 Oct 2024 18:00:53 GMT

Sony tv MODEL No. KD - 43X8305

Serial No. 6706545

Sony headphones MODEL No. WH-1000XM4

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

LightFoot — Sat, 26 Oct 2024 18:06:19 GMT

@JohnR3 wrote:
Sony tv MODEL No. KD - 43X8305
Serial No. 6706545

Sony headphones MODEL No. WH-1000XM4

Hi @JohnR3 Are you missing the last letter from the model number, usually the year code like C which means 2015.

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sat, 26 Oct 2024 18:14:27 GMT

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sat, 26 Oct 2024 18:28:11 GMT

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

TheGOAT — Fri, 01 Nov 2024 18:13:04 GMT

@JohnR3 the model is missing a letter, you can get the name from the settings.

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

Bernardus37 — Sat, 02 Nov 2024 13:24:26 GMT

Is it possible that it's not an original one because the model is missing a letter?

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

Anonymous — Sat, 02 Nov 2024 15:23:56 GMT

@Bernardus37 Try to check the model from the settings first, also where did you buy it from?

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sat, 02 Nov 2024 16:29:51 GMT

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sat, 02 Nov 2024 16:31:05 GMT

John Lewis Milton Keynes UK

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sat, 02 Nov 2024 16:33:40 GMT

Additional letters

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

LightFoot — Sat, 02 Nov 2024 17:34:17 GMT

Hi @JohnR3

I’m sorry that people keep asking you for the missing character after you had already provided it a week ago!! It is KD-43XG8305 The missing character is “G” which stands for the year 2019. The BU doesn’t matter, it stands for Black UK.

From your model Web Manual https://helpguide.sony.net/tv/gaep1/v1/en/08-05_05.html

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sun, 03 Nov 2024 07:15:06 GMT

Hi LightFoot,

Thank you for that information, very interesting.

Having had the model number issue resolved all I need now is a solution to my ver weak Sony Bluetooth issue.

Regards

JohnR3

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

LightFoot — Sun, 03 Nov 2024 11:53:13 GMT

Hi @JohnR3 Did you try the link I provided?

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sun, 03 Nov 2024 16:03:47 GMT

Yes I did, thanks for sending it. Using Headphone vol + or - gives me the numbers I quoted originally so it does not give me the headphone sound level I require. So why is the bluetooth volume so low compared to a direct connection to the headphone socket? This huge difference in sound levels maybe a Sony normal I don't know.

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

Bernardus37 — Sun, 03 Nov 2024 21:37:45 GMT

I think this is normal because its a different signal BT or headphone socket, maybe there is some loss over BT.

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Sun, 03 Nov 2024 21:51:21 GMT

I don't have an issue with listening to my Sony headphones connected via Bluetooth to my iPhone or MacBook, it's only with the Sony tv. I can accept that there may be differences but not the big difference I am experiencing when trying to listen to my Sony tv with my Sony headphones.

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

TheGOAT — Thu, 07 Nov 2024 14:37:39 GMT

@JohnR3 Contact sony support to see if they refer you to a service center to inspect your TV or they can escalate it.

Re: Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket ...

JohnR3 — Thu, 07 Nov 2024 19:20:45 GMT

OK, thanks for your suggestion. The tv is still under retailer service agreement so I'll try that option first.