topic Re: KD-65XG8505 - Channel 4 Catch Up stopped working in Android TV

KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Mon, 28 Oct 2024 20:36:19 GMT

I’ve had the above tv for a few years and have watched Channel 4 catch up multiple times until last week when it stopped working. Selecting it from the tv menu gives the beep to confirm selection, but it doesn’t open the player. My tv is a Freesat model, so I have never had a normal aerial connected not have I ever used youview, in fact I don’t have an aerial that could even reach the telly. I have also tried casting from my iPad and when doing so, it starts to play the adverts but brings up an error when the programme starts. I can’t understand why it worked last week, but not now. Heellllpppp

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Mon, 28 Oct 2024 21:29:33 GMT

Can I ad that ITVX is also not working. I rarely use that so hadn’t noticed.

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Mon, 28 Oct 2024 21:30:40 GMT

Can I ad that ITVX is also not working. I rarely use that so hadn’t noticed. My5 and iPlayer seem to be working fine.

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

royabrown2 — Tue, 29 Oct 2024 21:50:25 GMT

@ThomSony

Try uninstalling the latest update. It is known to fubar otherwise working Sony TVs in all sorts of ways,

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Tue, 29 Oct 2024 23:05:52 GMT

How do you uninstall an update ?

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

royabrown2 — Wed, 30 Oct 2024 11:21:26 GMT

@ThomSony

No idea 😢 - perhaps somebody else knows?

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

Viki_S — Wed, 30 Oct 2024 11:54:03 GMT

I have this keep happening to me too. I have a different model, but after much messing about, I have realised that the problem seems to be linked to an update to the YouView app on the TV, which seems to control all of the terrestrial catch-up services (well the common ones at least).

To get things working again I have to (and I suggest you will have to do something similar) navigate to settings, then apps, then find the YouVew app, which on my TV is called Live TV and Catch Up, and then in the options take the one that says remove updates. Everyday I do this, everyday my catch-up service is returned to normal.

All I need to discover now is how long it is going to be before Sony fix this issue, or a way of stopping it updating automatically.

Hope this helps.

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

StokieChris — Wed, 30 Oct 2024 15:09:19 GMT

Let’s get one thing clear

Sony are corrupt fraudulent 🛎️🔚s whom have no respect for people suffering with mental health issues

The mocking of my MH by Mattias was condoned by

Kenichiro.Yoshida@jp.sony.com kdepauw@eu.sony.com

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Wed, 30 Oct 2024 20:17:37 GMT

That’s not helping my issue, but thanks for sharing !! 🤷‍♂️

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

Viki_S — Wed, 30 Oct 2024 20:23:16 GMT

That last comment probably didn't help you, but mine might have?

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Wed, 30 Oct 2024 20:27:07 GMT

Thanks for that information. I was hopeful that you were my saviour. Unfortunately, Channel 4 and ITVX still don’t work having done as you suggested and restarted the TV. No change at all. But thanks anyway.

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

StokieChris — Wed, 30 Oct 2024 22:03:19 GMT

So sorry if my truthful comment didn’t help, fed up of being ripped off, too many people happy to moan but do nothing about it

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

TheGOAT — Mon, 04 Nov 2024 15:58:54 GMT

@ThomSony go to Settings>Apps>LiveTV&Catchup>Uninstall updates and also click on force stop, try these steps, then open the player again through the catchup service.

Re: KD-65XG8505 - Channel 4 Catch Up stopped working

ThomSony — Tue, 05 Nov 2024 07:07:57 GMT

I have already tried that. Strangely I got an email from Channel 4 yesterday, despite me never having contacted them. They said “we’ve noticed you are having problems using the Channel 4 streaming service”

basically there is a licensing issue with streaming services that affects Sony and other TVs that have Android software. They are working on a fix.