topic Re: KD-55XH9005 - Subtitles defaulting to On in Android TV

KD-55XH9005 - Subtitles defaulting to On

Umaguma64 — Tue, 01 Dec 2020 19:23:35 GMT

Hi,

Recently purchased a KD-55XH9005 and overall please with the TV, however there is 1 annoying issue that if i can resolve will result in me returning the TV.

The issue is the Subtitles always defaulting to on for 1 channel only, the setting is turned off and is fine with all other channels.

The 1 channel causing an issue is BBC One HD on Freesat, anybody have any ideas as to how turn this off?

Thanks in advance

Re: KD-55XH9005 - Subtitles defaulting to On

Joe_Dohn — Thu, 03 Dec 2020 14:24:54 GMT

The TV doesn't have any channel/programme-specific settings as far as I know. Have you tried checking the same channel on a different TV (neighbor, friend or relative in case you only have 1)?

Re: KD-55XH9005 - Subtitles defaulting to On

GeronimoSeagull — Thu, 15 Apr 2021 19:43:53 GMT

I have EXACTLY the same problem with our November purchased 65 inch version of the SAME TV - KD-65XH9005. It only started a couple of weeks ago but it is clearly a fault. No matter what I do BBC1 HD defaults to subtitles ON. Sure, I can turn it off, but this is 2021, not 1976. Obviously other people are suffering this same fault... Is anyone bothered at Sony or do I need to exercise my Consumer Rights?

Re: KD-55XH9005 - Subtitles defaulting to On

HannahEd01 — Fri, 16 Apr 2021 14:43:17 GMT

Hi GeronimoSeagull, the TV doesn't have a setting to turn off the subtitles for a specific channel. So if you turned the subtitles on for another channel it will default to on on all of them.

Re: KD-55XH9005 - Subtitles defaulting to On

GeronimoSeagull — Fri, 16 Apr 2021 18:33:09 GMT

I don't want ANY subtitles on. Like the other person complaining I am finding that the subtitles are ALWAYS on with BBC1HD FREESAT no matter how many times I turn them off. I've tried unplugging the television for several hours but when it is switched on again this channel has once again defaulted to subtitles on. None of the other channels show subtitles unless I decide to turn them on. No matter how many times I turn off the subtitles, when I return to BBC1HD the subtitles are frustratingly ON again. Please read what I have written. The subtitles are always on on BBC1HD only. Each time I have to turn them off. I can go to any other channel and the subtitles are off but as soon as I return to BBC1HD the subtitles are already showing on the screen. I go back to another channel and the subtitles are off, and yet when I return to BBC1HD they are automatically back on the screen. Do you understand my problem, please? If not I will report to the retailer and YouTube and Facebook that this Sony product has a fault that cannot be fixed.

Re: KD-55XH9005 - Subtitles defaulting to On

HannahEd01 — Wed, 21 Apr 2021 17:35:14 GMT

Hi GeronimoSeagull, have you tried contacting the broadcaster? there's no settings on the TV for specific channels to turn the subtitles off or on.

Re: KD-55XH9005 - Subtitles defaulting to On

overett1 — Mon, 14 Jun 2021 21:34:08 GMT

I have the same problem with KD-43xh8505 using FreeSat. Subtitles appear when selecting BBC1HD. It doesn't happen when using our Humax set-top box to use FreeSat.

Re: KD-55XH9005 - Subtitles defaulting to On

Nonoblitus — Tue, 06 Jul 2021 22:18:08 GMT

Hi. Any solution to this problem. Just bought a XR-55A80J and this issue has started after a few days. Only happens on BBC 1 HD on Freesat. Very strange.

Re: KD-55XH9005 - Subtitles defaulting to On

room_101 — Thu, 08 Jul 2021 22:41:58 GMT

Add another unhappy customer to this group. It started doing it in the last week or so. And NO it does not happen on my other TV (not Sony) using exactly the same satellite source.

Another Sony/Android fault that Sony refuse to accept responsibility for and do something sensible suh as diagnose and fix it.

Grrrrrrr........

Re: KD-55XH9005 - Subtitles defaulting to On

Piscie — Fri, 09 Jul 2021 14:41:08 GMT

Hi ,

The TV doesn't have access to control the subtitles for just 1 channel. So it seems to be a software glitch. Make sure to update the software as it might resolves the issue.

Re: KD-55XH9005 - Subtitles defaulting to On

PlaystationAye — Sun, 11 Jul 2021 08:15:09 GMT

Same problem. I just recommended this TV to my folks and they are getting subtitles defaulting on BBC One HD also.

Has been really annoying especially during the Euros!

Re: KD-55XH9005 - Subtitles defaulting to On

room_101 — Mon, 12 Jul 2021 11:19:23 GMT

Hello Piscie New

What particular piece of software are you suggesting to update?

I imagine many/most have software updates happen automatically and so there is nothing the end-user ought do.

Re: KD-55XH9005 - Subtitles defaulting to On

Anonymous — Wed, 21 Jul 2021 14:01:10 GMT

Hey folks, if all of you have the same issue with one channel, i would recommend to report this issue to the Sony reps as this may speed up the fixation.

Most likely this is a software bug.

Re: KD-55XH9005 - Subtitles defaulting to On

room_101 — Mon, 26 Jul 2021 12:16:45 GMT

Hopefully I am not the only one to have reported this problem to Sony. Plus, as it seems to be limited to my Freesat broadcast I have reported this to Freesat as well.

Maybe the sceptic in me is resurfacing once again with this TV, as I have little confidence something will actually happen.

Re: KD-55XH9005 - Subtitles defaulting to On

Piscie — Tue, 27 Jul 2021 12:06:59 GMT

Have you made sure that your software is up to date which is v6.0466? You can find it here: https://bit.ly/3zFTsvQ

Re: KD-55XH9005 - Subtitles defaulting to On

room_101 — Tue, 27 Jul 2021 15:07:11 GMT

Has anybody solved this problem?

Sony response (hats off to them for being quick) was the expected routine (reboot, update s/w, factory reset, retune, turn off subtitles etc, etc) that, if applicable, I do not expect will solve the problem. My TV (model A85) has been using the latest software version since Feb/Mar just fine and nothing has been altered other than channel changes (don't break what's already fixed). And if only they understood the time and effort it takes to retune this TV with only a satellite connection.

Re: KD-55XH9005 - Subtitles defaulting to On

HannahEd01 — Thu, 05 Aug 2021 15:15:47 GMT

Hey room_101, your TV isn't one of the Freesat certified TVs I'm afraid, so I don't think there is much that Sony can do other than offering the normal steps. What about FreeSat? Did you hear from them?

Re: KD-55XH9005 - Subtitles defaulting to On

room_101 — Thu, 05 Aug 2021 17:20:29 GMT

So why is it that I am able to setup and use Freesat from the TV's menu system and yet that capability is not supported by Sony? Absolutrely pointless...

I think these newer Sony Android Tv's need to come with a hazard warning.

As for Freesat, I did hear back asking about the problem but heard nothing since.

Re: KD-55XH9005 - Subtitles defaulting to On

HannahEd01 — Tue, 10 Aug 2021 19:13:28 GMT

Hey room_101, being not certified doesn't mean you won't be able to get the service, it only means it's not guaranteed to work so mainly a matter of luck.

Re: KD-55XH9005 - Subtitles defaulting to On

room_101 — Fri, 13 Aug 2021 11:13:27 GMT

So, expecting a 9 month old Sony Android TV and expecting it to work like it should is "a matter of luck" ..

That about sums it up.

Sony will never see my money again.