topic SONY KD-55AF8 screen issues in Android TV

SONY KD-55AF8 screen issues

Frosty — Wed, 28 Aug 2024 12:42:37 GMT

Hi,

We have some issues with something that has appeared all around the outside edge of the screen, looks like mould, but can't be that.

See picture , anyone any idea what can be done ?

Thanks,

Jezz

Re: SONY KD-55AF8 screen issues

daveyh64 — Wed, 28 Aug 2024 13:20:45 GMT

All I can see from your image is what might be referred to as stuck pixels, is this what you are referring to.

If it is have tried doing a Pixel Refresh if your TV has that in the Settings menus of your TV.

Re: SONY KD-55AF8 screen issues

Frosty — Wed, 28 Aug 2024 13:23:38 GMT

I will give it a try thanks.

Re: SONY KD-55AF8 screen issues

daveyh64 — Wed, 28 Aug 2024 13:28:42 GMT

If your TV does have the Pixel Refresh setting be mindful that it can take a few hours to perform.

So best to start it before going out for several hours or overnight.

Re: SONY KD-55AF8 screen issues

daveyh64 — Wed, 28 Aug 2024 13:42:04 GMT

The Setting you require is under the Expert Panel Settings and is actually called Panel Refresh (not Pixel Refresh as I have written).

Here is a link to the online manual page for your TV which discusses Panel Refresh, how often you should run it and how long it takes.

https://helpguide.sony.net/tv/faep1/v1/en/07-01_05.html

Re: SONY KD-55AF8 screen issues

Frosty — Wed, 28 Aug 2024 13:45:20 GMT

I tried the Panel Refresh and if it has not long finished, it said could take up to an hour, unfortunately no difference, can still see the issue.

Re: SONY KD-55AF8 screen issues

Frosty — Wed, 28 Aug 2024 13:46:15 GMT

I had found another post that mentioned it, so tried

Re: SONY KD-55AF8 screen issues

Anonymous — Mon, 02 Sep 2024 13:29:21 GMT

Hey, @Frosty Try to follow the troubleshooting in this link might help.

Re: SONY KD-55AF8 screen issues

Frosty — Mon, 02 Sep 2024 13:39:45 GMT

Hi @Anonymous ,

None of the images in the link match the issue we have.

I have contacted Sony support on FB Messenger, but it is a slow process, they said on Friday, someone will look at the images I sent them, and they will get back to me within 2 working days, so assume some time tomorrow, or Weds.

One of the images I sent them, seemed to show a yellow line all the way round the screen, along with the original

Re: SONY KD-55AF8 screen issues

Anonymous — Wed, 04 Sep 2024 15:59:26 GMT

@Frosty, you can try the panel refresh

Re: SONY KD-55AF8 screen issues

royabrown2 — Wed, 04 Sep 2024 16:50:48 GMT

https://community.sony.co.uk/t5/android-tv/sony-kd-55af8-screen-issues/m-p/3954193#M64173

Re: SONY KD-55AF8 screen issues

Frosty — Wed, 04 Sep 2024 17:28:37 GMT

Hi, think I said I tried that, nothing.

Sony UK on FB messenger ask me if wiped with wet cloth, makes you wonder if they think some dampness or mould like it looks.

Asked me to send pix with screen being yellow and blue, you can really see problem on the yellow.

Re: SONY KD-55AF8 screen issues

Anonymous — Wed, 11 Sep 2024 16:42:54 GMT

Well, in that case they might send the TV for a service as all the steps are not improving the issue @Frosty

Re: SONY KD-55AF8 screen issues

Frosty — Wed, 11 Sep 2024 17:24:14 GMT

Ok thanks, asked us to try other things,no difference at all !