topic Re: Bbc2 player in Android TV

Bbc2 player

Sony2215 — Wed, 15 May 2024 09:50:41 GMT

Why can’t I connect to my bbc Iplayer all of a sudden? All other apps working. Can access via live tv/catch up but not where it sits as a Sony set up app

Re: Bbc2 player

LightFoot — Wed, 15 May 2024 11:02:34 GMT

Hi @Sony2215 What is the full model number of your TV? It will start with XR or KD.

Re: Bbc2 player

DavePortland — Wed, 15 May 2024 14:26:00 GMT

I also have this problem

Iplayer will only work through YouView.
selecting iplayer from Sony Select Menu gives a blank screen.
I have tried resets etc but still does not work.
Sony software is up to date.

factory reset does work but iplayer fails again after a few hours.

model KD-65XH9505

KD-65XH9505

Re: Bbc2 player

SeanRudd — Thu, 16 May 2024 21:36:36 GMT

Just started a couple of days ago on my KD-49XH8196.

When accessing BBC iPlayer through Sony Select, the screen goes black but never shows the BBC logo or gets as far as the account selection screen. Similarly BBC Sounds shows a splash screen with the logo, but never reaches the user account selection. Channel 4 and ITV X seem unaffected.

BBC iPlayer and BBC Sounds through YouView both still work as normal.

Sony Select app version is 10.2.6.

I suspect a factory reset will downgrade Sony Select, but automatic updates will then redeploy the latest version - so my money is on a problem in the latest Sony Select release. Not sure where to report this though.

Re: Bbc2 player

SeanRudd — Thu, 16 May 2024 22:28:01 GMT

Well I've tried a factory reset and set everything back up; iPlayer does indeed work again.

Same version of Sony Select (10.2.6) so it's a mystery to me what's gone wrong.

I'll report back if it stops working again.

Re: Bbc2 player

SeanRudd — Fri, 17 May 2024 07:03:22 GMT

Yep, I left it overnight and in the morning BBC iPlayer no longer works.

This coincides with the update to the TV home screen UI, i.e. choosing the TV's default Google account, and seeing home screen recommendations, although this may just be a coincidence.

Re: Bbc2 player

DavePortland — Fri, 17 May 2024 09:14:34 GMT

Not sure where we go from here; just ordered an Amazon Firestick but really annoyed if this can’t be fixed.

Re: Bbc2 player

Margozog — Fri, 17 May 2024 19:12:04 GMT

My iplayer has stopped working completely. Just showing a blank screen and can’t be reinstalled. Google play says it’s not available. What is going on?

Re: Bbc2 player

spcdust — Fri, 17 May 2024 19:25:41 GMT

I have exact same issue, started in the last week

Sony TV Model: KD-49XH9505

Re: Bbc2 player

welshmark — Sat, 18 May 2024 08:15:44 GMT

I'm having the same trouble here. BBC Iplayer is probably the most used service of its kind in the UK and it can't be accessed by a Sony TV running Android. This really isn't good enough. Its been like this for a few days now.

tv model KD-48XH9169

Re: Bbc2 player

DavePortland — Mon, 20 May 2024 15:14:17 GMT

It’s looks like Sony need to fix this issue with the latest versions and just be honest with us about what the problem is.

Re: Bbc2 player

Anonymous — Mon, 20 May 2024 16:44:52 GMT

Hey all,

Try to unplug the TV from the mains and plug it back after 2 minutes.

Force stop the app> Home-Settings-Apps-Select the app-Clear data-Clear Cache-Force stop.

Test if the works on other devices.

Try different source of the internet.

Re: Bbc2 player

spcdust — Mon, 20 May 2024 16:55:16 GMT

Tried all of those and still not working directly from Home Screen.

Work around is to go in via the YouView App / Funtion.

Sent from my iPhone

Re: Bbc2 player

schist — Mon, 20 May 2024 17:00:11 GMT

Sony need to look into this - can this be raised to the relevant engineers rather than stay as a Community Forum discussion?

Re: Bbc2 player

Funkyhippo — Tue, 21 May 2024 16:14:56 GMT

Figured out a work around for this problem.

This is to uninstall latest update for the live tv/youview app.

It will update itself everyday so you will have to keep doing it. Steps below.

1. Go to apps page via the top menu and down to ‘live tv & catch up’

2.Hold down on the middle remote button to bring up the menu for that app.
3. Select ‘Info’

4. Select ‘Uninstall Updates’ and OK.

5. IPlayer will now open.

Re: Bbc2 player

spcdust — Wed, 22 May 2024 08:52:23 GMT

That work around seem overtly complicated - easiest way I have found is just open the YouView App and you can then open the BBC iPlayer App from there.

Hopefully Sony will get this sorted ASAP?

Re: Bbc2 player

Heatheruth — Wed, 22 May 2024 09:13:27 GMT

I agree the You View app gives access to iPlayer. It’s just annoying that the ‘easy’ way no longer works.

Re: Bbc2 player

agsmith — Thu, 23 May 2024 18:57:23 GMT

Also had this issue just yesterday, did a factory reset which was a pain but then it broke again. Going via youview is the workaround, but also uninstalling the updates to live and catchup TV worked. I inadvertently removed the iplayer app from the home screen in an effort to fix it, then couldn't reinstall via Google play as it said iplayer app not supported on my TV (sony bravia 2022) Only way to get the iplayer app back on the home screen was to clear cache and storage and force stop the "sony select app". Putting this here in case it helps anyone. SONY should fix this issue as expect it will go again when it next updates!

Re: Bbc2 player

RichyB — Thu, 23 May 2024 23:59:32 GMT

KD-55A8

Same as you all, iPlayer fault, black screen, tried factory reset, nothing fixes the issue.

Annoying as my cheaper Philips 65" OLED never has any issues like this and installs iPlayer directly from Google Store running Android TV no problem, without the 'Sony Select' annoying app trapped bundle of apps.

Re: Bbc2 player

RichyB — Fri, 24 May 2024 00:08:22 GMT

I never use YouView as I find the interface annoying so I've always used the TV app instead. Never even noticed the app shortcuts in there before. So your tip for that has at least got me a working iPlayer even if by a different method. Thank you!! I can turn off the even more annoying Fire TV Cube now.