topic Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV in Android TV

Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

beastobadness — Tue, 01 Feb 2022 11:42:19 GMT

Just a disclaimer that this has happened before and I did manage to fix the issue using the same method. Also my TV is on the latest F/W and fully up to date. I realised the issue had returned because the TV didn't switch off with my goodnight routine at the end of the day. Problem is that the first time I reset everything returned to normal, this time it doesn't work and Alexa can not discover my TV.

What I have done...

On the TV...Cleared the data in app info for the 'TV Control For Smart Speakers' app and restarted the TV.

In Alexa account...Deleted the skill from my account which consequently unlinks the attached Sony account also.

Re-setup the TV with the Sony account and Alexa account by linking the account and re-adding the 'Sony TV' skill. At this point Alexa still can't see my TV.

I understand there was an Amazon Alexa outage recently also.

So I guess the question is...Is anyone else having these issues at this time to rule out whether it could be an Amazon issue or a Sony issue? Or is it just me?

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

gbutt89 — Tue, 01 Feb 2022 12:28:10 GMT

I'm having the same problem with an a84j I received yesterday. No amount of account or skill linking/unlinking/signing out/signing in/cache and data clearing/app reinstalling seems to work.

Alexa just cannot see this thing 😞

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

beastobadness — Tue, 01 Feb 2022 12:49:46 GMT

At least we can now rule out being alone with this issue.

Might be a bit early to say this but looks like the feature is broken server side, you would think billion dollar companies would do better.

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

LMActans — Tue, 01 Feb 2022 22:13:48 GMT

Same here, got home told Alexa to switch on my tv (55xh90), she "had trouble communicating) with it. Here is what I did so far. Reset tv, removed tv from Alexa app, couldn't find it again, reset the skill, changed accounts, (btw if you do change accounts bloody skill after disabling automatically logs in to same account (last one I think) without telling you which one is currently logged in. To make sure I got both account on TV and Alexa set the same I used another phone and did the whole pairing process again. Reset apps on both TV and phone, cleared data including accounts, tried connecting over wi-fi instead of cable (couldn't connect btw) No success Alexa still does not see it. Tried Google speaker and it works fine. I'm so annoyed wasted 2 hours and I'm hesitant to do factory reset as I've spent a lot of time customizing my settings etc. Someone please help

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

beastobadness — Tue, 01 Feb 2022 22:42:12 GMT

I really don't think a factory reset is worth it. This is out of our hands, it's most likely an Amazon cloud service issue due to the app on the TV being without any version changes. IMO it's down to Amazon to fix this so I think it's just a waiting game.

We could maybe hit them up on the Amazon forums or their Reddit feed to see what's going on!

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

mogodon — Wed, 02 Feb 2022 00:33:48 GMT

Yes it s**t the bed yesterday. Firstly stopped responding to voice messages, then routines then when I tried removing the skill to relink it can no longer find the TV.

I've fixed this before but this time no matter what I try it won't find the TV. I've done all of the usual removing accounts / clearing data/cache / disabling/unlinking skill / trying google/amazon/sony accounts and matching them / renaming TV / even got rid of one of my Sony accounts just in case!

Was about to give up and thought I'll come here to see if there is an issue with the android tv app or alexa and hey presto I'm 10% less stressed!

Have Sony or Amazon pushed out an update that's broken this?

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

beastobadness — Wed, 02 Feb 2022 08:43:00 GMT

Thought I would try discovering the TV this morning and looks like it is fixed. TV was discovered straight away without issue. Definitely a server side issue.

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

gbutt89 — Wed, 02 Feb 2022 09:18:51 GMT

It works for me as well! Although I had to go through from scratch again before it did

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

beastobadness — Wed, 02 Feb 2022 09:42:26 GMT

It always amazes how much of a PITA issues like this are. Down for only 2 days but I bet we weren't the only ones cursing at our TV's.

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

mogodon — Wed, 02 Feb 2022 17:40:09 GMT

Can confirm that this is up and running again.

Can also confirm that I've managed to break my instance of Home Assistant while clearing out entities sent to Alexa. Nothing directly to do with Sony but I thought maybe Alexa was choking on too much data and hence not connecting to the TV!

I ̶l̶o̶v̶e̶ hate Home automation!

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

mogodon — Wed, 02 Feb 2022 17:51:41 GMT

@gbutt89 I had to go from scratch too.

The annoying thing was when it added the TV back it also added the 3 other differently named versions I'd tried while pulling my hair out.

There really should be a section on the alexa skill to say if there's a known incident. Not to mention telling you which account it has decided to auto-connect for you from the brower/app cache!

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

HannahEd01 — Fri, 04 Feb 2022 13:00:20 GMT

Hey guys, it's software updates season, have you all tried checking the latest software version on the support page by using your model?

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

mogodon — Fri, 04 Feb 2022 13:20:13 GMT

Yes I keep the TV up-to-date. I think the issue was at Amazon server side.

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

HannahEd01 — Mon, 07 Feb 2022 13:29:26 GMT

Hey mogodon, let us know what comes out of this.

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

mogodon — Thu, 17 Feb 2022 16:04:03 GMT

Hi @HannahEd01, further Alexa woes,

My TV is named "Living room TV" (lower case "r") , unfortunately Alexa has also discovered both "Living Room TV" (upper case "R") and "TV" which were, in order, the original TV name, followed by one I tested when I didn't realise there were issues.

I tried removing these two entries from Alexa but they come back every time Alexa does a discovery. I have tried disabling them, but regardless of this, Alexa still recognises them when I speak to "her". "She" will no longer control "Living room TV" (lower case "r") as "there are more than one device named "Living room TV" (any case "r"!!). Kind of pointless having a disable function if Alexa continues to recognise the devices.

I had two Sony accounts, one on my hotmail email address and the other on my gmail email address, historically due to there being several Sony services over the years. I deleted the hotmail one a few weeks ago as none of my purchased products were associated with it.

The issue was, I figured, that the Alexa app was auto-signing into my old Sony (hotmail email address) account and finding the old device names (this account has been deleted about three times now). So, in order to get the skill to sign into the correct Sony (gmail address) account, I disabled the "Sony's TV" Alexa skill, cleared the Alexa app cache and deleted cookies on Chrome (browser). Subsequently it let me sign in via my gmail address and set up the "Living room TV" (lower case "r") device. All good thinks I...

Nope... Alexa has also pulled through "Living Room TV" (upper case "R") again (no "TV" this time), so I can only guess, this naming is also linked to my Sony (gmail address) account.

This is driving me crazy, something so simple should not be so much hassle to fix. How do I get rid of that old ghost entry?

Cheers

Mog

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

HannahEd01 — Thu, 17 Feb 2022 16:13:05 GMT

Hey Mog, did you try contacting Apple support?

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

FabriBC — Sat, 06 Apr 2024 16:38:35 GMT

Hi,

I have the same problem, have you found a solution? I’m going crazy!

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

Anonymous — Thu, 11 Apr 2024 16:50:48 GMT

Hey,

Did you check if the software of your TV is up-to-date?

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

FabriBC — Thu, 11 Apr 2024 17:19:07 GMT

Hi, yes it is up to date

Re: Sony TV Alexa skill no longer discovers and controls my Sony Bravia XH9296 Android TV

Anonymous — Tue, 16 Apr 2024 16:34:59 GMT

I'd suggest that you try to factory reset the TV