topic Re: Software update December 2023 in Android TV

Software update December 2023

bob4janis — Tue, 19 Dec 2023 21:28:46 GMT

Since the update on my tv a couple of weeks ago my tv freezes when I choose free view and live catch-up. I keep soft resetting it by holding on off button but this does not cure it. I keep pressing random buttons and it eventually starts. Is there a solution to the problem.

Re: Software update December 2023

Mooly01 — Wed, 20 Dec 2023 14:21:22 GMT

Realistically all you can try would be a full factory reset to take it back to OOB (out of box) condition. You will need to look in your user manual on how to do that. Disconnect everything apart from the aerial if you do this (USB devices, recorders, HDD etc) as you will be starting from 'new' in setting it all up.

It is also always worth turning off and removing the power for a few minutes as well.

Good luck.

Re: Software update December 2023

bob4janis — Wed, 20 Dec 2023 18:57:39 GMT

Thanks for that, worked great. Took a while but it is worth it. Took longer to sign in all the apps, Netflix etc.

Re: Software update December 2023

Mooly01 — Wed, 20 Dec 2023 19:55:49 GMT

I'm pleased to hear that worked OK.

One other thing to remember (I probably should have mentioned this first) is that you should be able to also clear the data and data caches for any apps as these can occasionally cause problems. Again you you would have to have a play around and look how to do this for your specific model.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs/kd-49xg7077/articles/00202472

Re: Software update December 2023

Ian_m-K — Thu, 28 Dec 2023 12:34:06 GMT

Same problem here- very laggy, since the update. Shame Sony expect the customer to fix their flacky sw for them by doing a factory reset!

Re: Software update December 2023

bob4janis — Fri, 29 Dec 2023 08:07:39 GMT

And after a few days it’s back to the way it was before the factory reset. I turn the tv on and I’m presented with a list of apps and if I press the one for free view I just get a blue screen with free view and catchup written on it and there it stays until I play around with buttons on remote and eventually it will go to the tv programmes.

I don’t really want to go down that road again as resetting all the passwords etc is a waste of time. As you say Sony should do something about their software updates.

think I’ll try to contact Sony direct.

Re: Software update December 2023

daveyh64 — Fri, 29 Dec 2023 09:58:55 GMT

Which software update are you referring to, version number please.

And which model of Sony TV did you apply it to?

Re: Software update December 2023

bob4janis — Fri, 29 Dec 2023 14:31:48 GMT

the tv is an KD49XH9505

software versionPKG6.6053.0712EUA

Re: Software update December 2023

Talljed — Fri, 29 Dec 2023 22:08:13 GMT

Same TV and issue here. It’s the youview update that has left the TV unresponsive and unusable

Re: Software update December 2023

bob4janis — Sat, 30 Dec 2023 13:06:30 GMT

Thanks for the heads up on this. I went to settings, apps and found you view and then uninstalled the latest update. Fingers crossed it seems to work as it has gone back to the previous version.

i know we have smart tvs etc but I honestly don’t know what some people would do if they’re not technology minded. We just want a tv to work.

Re: Software update December 2023

SonyRobby — Wed, 03 Jan 2024 09:54:14 GMT

I've uninstalled the update too and have disabled updates on the Play store to prevent it from updating it again. This seems to have fixed the problem so far. I have also reported it to Sony via email and they have responded asking a few questions. Hopefully they can provide a permanent fix or there will be an updated version of Youview that fixes the problem.

Re: Software update December 2023

bob4janis — Wed, 03 Jan 2024 13:50:24 GMT

Hi, could you tell me how to disable the updates on play store please.

Re: Software update December 2023

SonyRobby — Thu, 04 Jan 2024 08:36:37 GMT

I'm not at home at the moment so I'm trying to remember the process from memory. Let me know if this is not correct and I can update later.

Open the app "Google Play Store". You may need to go to [Settings - Apps - See All Apps - Show System Apps] to get the full list with it in.

Then when you have opened the app you need to go to your profile in the top right corner and select "settings". There should be an option here to turn "auto-update apps" on or off. The only problem with this is it is a global setting so you will need to check every now and then if the other apps need to be updated.

Good luck

Re: Software update December 2023

bob4janis — Thu, 04 Jan 2024 11:37:52 GMT

Found it and updates turned off, thanks. I will check every no and then for updates.
I have found out so much about my tv the last few days and how helpful the Sony community is. At least I can watch my tv as I should be able to without having to play around until I get to a program.
many thanks for all the help.

Re: Software update December 2023

Leighbasildon — Sat, 20 Jan 2024 17:59:27 GMT

I have the same problem since December update come on TV which I have pressed okay and updated it since then the TV stays on the YouView screen and freezes don't do nothing stays like that until you turn it off turn it back on constantly until you can get it to work now I have a black screen appearing as well sonny have told me on phone calls that my internet is the problem it's not it's their update has messed my TV up

Re: Software update December 2023

Leighbasildon — Sat, 20 Jan 2024 18:00:03 GMT

I have done that five times still carries on whatever the update has messed the TV up

Re: Software update December 2023

LightFoot — Sat, 20 Jan 2024 19:01:36 GMT

@Leighbasildon wrote:
I have done that five times still carries on whatever the update has messed the TV up

Hi @Leighbasildon Unless you quote the post you are replying to, it doesn’t make any sense.

Re: Software update December 2023

SonyRobby — Mon, 22 Jan 2024 09:25:00 GMT

@Leighbasildon it sounds like I had exactly the same problem and uninstalling the Youview update has worked for me. If you explain what you have tried and the result then others maybe able to help.

I have raised it with Sony and asked them for a proper fix as I don't want to leave the TV with auto app update disabled and am waiting for them to respond. At the moment they don't seem to understand the problem properly and I don't think that they realise that this problem not an isolated issue with just one customer, but is more widespread. I would recommend anyone with this issue to contact them so that they are aware.

Re: Software update December 2023

ccarmock — Wed, 24 Jan 2024 22:30:56 GMT

Interestingly if you find one of the range of models this update was for such as the KD-48A9 and look on here for downloads they have reverted back to the 2021 version.

So it would appear they have pulled this update - maybe pending a revised version...

Re: Software update December 2023

fethiye — Thu, 25 Jan 2024 15:28:59 GMT

благодарам за информациите

fethiye tours