topic Re: Double subtitles??? Bravia Core.. in Android TV

Double subtitles??? Bravia Core..

D-Law81 — Sat, 21 Jan 2023 12:27:34 GMT

Why am I getting double subtitles when different languages are on the films on Bravia core..

Re: Double subtitles??? Bravia Core..

LightFoot — Sat, 21 Jan 2023 12:58:06 GMT

Hi @D-Law81 I would imagine that one is embedded and one is added by turning Subtitles on. What do you see when you turn off the added Subtitles?

Re: Double subtitles??? Bravia Core..

D-Law81 — Sat, 21 Jan 2023 15:37:15 GMT

Hi as far as I know all subtitles are turned off..

Re: Double subtitles??? Bravia Core..

D-Law81 — Sat, 21 Jan 2023 15:38:20 GMT

Subtitles on Bravia core is off and on TV settings is set to off.

Re: Double subtitles??? Bravia Core..

Piscie — Thu, 26 Jan 2023 16:05:08 GMT

Hey @D-Law81, so what is your TV model? and are you getting these double subtitles with all apps or BRAVIA Core only? Also have you tried any troubleshooting steps?

Re: Double subtitles??? Bravia Core..

D-Law81 — Thu, 26 Jan 2023 18:02:30 GMT

Hi I have Sony 65 X94J and it only does it on Bravia core, but I have only watch Bad Boys For life and it's when they speak a different language other than English.. Thanks for replying. Does it do it to you.. I have checked settings but what setting would you have..

Re: Double subtitles??? Bravia Core..

D-Law81 — Thu, 26 Jan 2023 18:29:56 GMT

Tested on Netflix works fine..

Re: Double subtitles??? Bravia Core..

D-Law81 — Thu, 26 Jan 2023 18:37:46 GMT

I turned subtitles ON and now only single when speaking different language,

but when subtitles off it doubles

Maybe error with the app..??

Re: Double subtitles??? Bravia Core..

Anonymous — Tue, 31 Jan 2023 12:26:41 GMT

When you disable the TV subtitles, do you still have one left? Maybe it's embedded to the movie. Or, does it disable both?

Re: Double subtitles??? Bravia Core..

D-Law81 — Tue, 31 Jan 2023 18:49:04 GMT

When subtitles OFF I get both bold and white but there are no texts when English is spoke as there should be none when off.

when turned on I get white on English spoken as normal but only bold on other language..

This is when I watch Bad boys 3

Re: Double subtitles??? Bravia Core..

jumpsuit — Wed, 01 Feb 2023 15:45:33 GMT

Hi @D-Law81

This may sound like a silly question but have you tried watching anything else on Bravia Core?

Re: Double subtitles??? Bravia Core..

D-Law81 — Wed, 01 Feb 2023 16:23:00 GMT

I watched Ghostbusters for a little bit and with subtitles on work as it should do...

Re: Double subtitles??? Bravia Core..

D-Law81 — Wed, 01 Feb 2023 16:25:06 GMT

Have you or anyone else had the same problem with the bad boys 3 film ma and had the same subtitle happened when they spoke Mexican... Could it be something with the film? Is it worth you or somebody trying it and seeing if the same thing happens with and without subtitles on...?

Re: Double subtitles??? Bravia Core..

jumpsuit — Thu, 02 Feb 2023 13:08:38 GMT

Hi @D-Law81

I'm out of credits at the moment on Bravia Core (I spent my last one on Bullet Train 😁) but the fact that Ghostbusters worked correctly indicates there may well be a problem with the Bad Boys For Life file.

Any other members have any credits left to watch it?

Re: Double subtitles??? Bravia Core..

HannahEd01 — Thu, 02 Feb 2023 14:52:58 GMT

Hey D-Law81, my guess it's something to do with the film itself. But my recommendation is to contact Bravia Core support on this email: support-GB@sonypicturescore.com.