topic Re: XR-55X90J AND cam module in Android TV

XR-55X90J AND cam module

emsir64 — Wed, 08 Dec 2021 19:21:23 GMT

Hi,

In September I bought Sony XR-55X90J and installed a cam card in the cam module. A day after I got artifacts and picture distortion on almost all channels (I got around 50)

I contacted Sony support and after a couple of days with factory reset and discussion about my cam card, Sony suppott suggested I wait for a specific firmware update for my TV only that should solve my problem. I waited 10 days and contacted Sony support for an update. Answer was I should use the HD app that came with the latest firmware update. I checked and this firmware was only for Germany. I called Sony and told them. They would call me back. In the meantime I contacted seller and told about the problem, and they suggested to return the TV and get my money back.

I called seller and told them if I could get a replacement of the same TV, and they said yes.

A week later I got my replacement - a brand new TV.

I installed the CAM card reader and 2 days later same problems with the new TV. I called my TV provider end they sent me a new card and reader. Same problem.

I was very frustrated and my conclusion was that this TV model have issues with CAM.

I ordered a set top box from my provider - and guess what.....no problems. So now I am 100 % sure this model have issues with CAM. I can see that other users have the same issue in this forum. Sony must do something about it and fix it. Thank you

Re: XR-55X90J AND cam module

Adrian.nr1 — Thu, 09 Dec 2021 21:43:49 GMT

I have the same problem on my tv 65Xh9096 with Cam module.

1 year it was fine,the problem is about 1 month ago.

I know at least 3 people who have the same problem at the same tv model (65Xh9096) so i think is a software problem.

Sony do something for yours clients!!!!!

Re: XR-55X90J AND cam module

HannahEd01 — Tue, 21 Dec 2021 15:43:30 GMT

Hey guys, this was Sony's official reply:

We are sorry to hear that you are experiencing issues with your Sony TV. We have escalated your case to our technical team for further investigation. As our engineers are still investigating this issue, we cannot provide any further information at the moment. We apologise for the inconvenience and thank you for your patience. We will be in touch with you as soon as we receive any further updates.

No date for the update yet.

Re: XR-55X90J AND cam module

Petru0k — Thu, 30 Dec 2021 08:54:42 GMT

Same problem. A month ago, after the last update I noticed all my HD channels were flickering and scrambling. Removing the smart cam solved the problem but can't see HBO now. Sweet. Sony please fix it!

Re: XR-55X90J AND cam module

klpeter51 — Tue, 11 Jan 2022 19:35:00 GMT

I have exactly the same problem with my XR-55A90J. It has been working fine for more many months and then the image began to distort sometime in December 2021. If I remove the CA-Module everything is fine.

I contacted Sony Support Denmark this weekend and got this reply:
Sony acknowledges the problem that has been reported by several users of this TV model. Their engineers are working on a solution and they promise to get back to me when they have found a fix/solution.

So for now, we can't do anything but hope for a speedy fix.

Re: XR-55X90J AND cam module

klpeter51 — Fri, 11 Feb 2022 10:59:42 GMT

I was getting impatient, so I've just been in contact with Sony Support Denmark. They said that there is an update being rolled out in mid-February, if all goes as planned. Hopefully it will fix our super annoying problem.

Re: XR-55X90J AND cam module

emsir64 — Fri, 11 Feb 2022 12:17:15 GMT

Thank you very much for your help. I'm looking forward to the update. It has been very annoying with this issue. It's like having a TV that is broken. I would really like to get rid of a box and use the TV with CAM . It's much better and makes the experience better.

I've had issues since I began updating this model. 1 example is when I hit the settings button it sends me to home page and not settings. I have to hit settings once more to get to settings. This began after the first update (September 2021). I really hope Sony will fix this as well with the new update.

But anyways....biggest problem first with the CAM.

Thank you again for your help

Re: XR-55X90J AND cam module

klpeter51 — Fri, 11 Feb 2022 12:25:00 GMT

Yeah, I can confirm the settings issue. I have that as well. But it is a minor annoyance compared to the CAM problem. That one is like you say, like having a broken TV that you paid a lot of money for. I really hope they'll get it fixed.

Re: XR-55X90J AND cam module

klpeter51 — Thu, 03 Mar 2022 16:43:08 GMT

Finally, it's here: Firmware update version 6.5660
It fixes the dreaded CAM pixelation problem and lots of other good stuff.
I have just downloaded it on my XR-55A90J TV and it seems to be working perfectly

Re: XR-55X90J AND cam module

emsir64 — Thu, 03 Mar 2022 17:04:46 GMT

Hi!

I'm just downloading the update.....This is awesome! Thank you for your help!

Re: XR-55X90J AND cam module

emsir64 — Wed, 04 Jan 2023 12:45:50 GMT

So here we are almost a year later and the pixelation problem is back. I updated to the latest firmware - and bam! I am back at square one. It seems like my TV is broken and I can't use a cam. I'm thinking buying a new TV - but should it be a Sony TV? I am not sure. There have been a lot of problems on a lot of Sony models with Cam module.

So I'm afraid to buy another faulty Sony TV.

My first Sony 46" died 1.5 year after I bought it.....Then I bought a 49" Sony, and guess what, the screen was broken when I unboxed it.....got a replacement and it works GREAT with CAM - it's in my bedroom.

I bought this TV I got now last year, got it replaced with a new. In February the fix for Cam module came out and it worked until now. It's frustrating. I am thinking about forget SONY and try something else - maybe Samsung, but then I have to buy a CAM adapter. Maybe Hisense then. I don't know

Re: XR-55X90J AND cam module

adexonis — Wed, 04 Jan 2023 13:06:32 GMT

Sony definitely have problems with cam module or with digital tuner. Every time when i turn on tv after some period in standby i got msg "Module inserted" if i set digital tv as last input turn on. And sometimes when changing source to digital tv i got msg cannot be decoded or no signal. After changing all cables and 3 different modules from tv operater it is the same. TV is 50X80J, brand new. They told me to bring brand new tv to service which is min 100 miles from me just to check it...

I am not alone I see, and the problem is years old.

https://community.sony.ba/t5/android-tv/sony-kd55xh8096/m-p/3788734

Never again Sony.

Re: XR-55X90J AND cam module

emsir64 — Wed, 22 Feb 2023 17:33:56 GMT

Just want to update what happened in the last 2 months.

First i called my service provider to have them check antenna connections and cables. They checked the installations and found that there was some interference from LTE/4G. Installed a filter. It helped, but did not solve the pixelation completely.

Contacted Sony Support and after some email they came and replaced the board on the TV.

My TV works just great - no pixelation. Problem solved!

Thank you Sony!

Re: XR-55X90J AND cam module

maticardi — Mon, 20 Jan 2025 09:45:44 GMT

Have the same problem with the KD65XH9296 and latest firmware.

Sony support is clueless and unfortunately mine is no longer in warranty. All channels including digital ones are badly pixelated when the CAM module is inserted. It’s clearly a software or motherboard problem, it’s like the communication with the CAM is taking up too many resources and slows down the decoding resulting in that problem.
the strange thing is that this appeared one month after I first installed the CAM. Not sure if there was an update for the tv or the CAM at some point that created this.

Re: XR-55X90J AND cam module

emsir64 — Mon, 20 Jan 2025 10:07:39 GMT

It is an old post.....and I got a new motherboard installed by a Sony technician
In 2022. Everything has been fine since then.