topic KD65AF8 - TV Source information bar at top of screen keeps appearing in Android TV

KD65AF8 - TV Source information bar at top of screen keeps appearing

mikeb7499 — Fri, 08 Jan 2021 17:01:17 GMT

I have a black banner appearing at the top of my screen during playback of any source.

The banner shows which HDMI port I'm using 'HDMI 1', screen image quality '3840x2160p' and the current time. It's appearing randomly (as far as I can tell) and often constantly (every minute or so for about 10 seconds)

I've performed factory reset and software update.

Does anyone else suffer from this / know how to disengage?

Many thanks

Mike

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

Mjolken — Fri, 08 Jan 2021 22:35:26 GMT

I have the exact same issue. Started after latest firmware update, V6.7140.

Really annoying, can't even watch a movie.

Any fix on its way?

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

rooobb — Fri, 08 Jan 2021 23:54:32 GMT

the info banner can be disabled by the setting for the digital tuning also for the hdmi inputs. In any case it is activated (if enabled) by a change of the audio or video signal .

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

Mjolken — Sat, 09 Jan 2021 05:35:59 GMT

I got an KD55AG8, so it's not just on the model mikeb7499 got.

Disable it isn't an fix, that's an workaround.. which isn't acceptable tbh.

All this started after firmware update v6.7140, so it's on Sony's side. And sure, it will appear when a signal is changed, so it could be a signal issue.. but highly doubt it as it wasn't a issue before the update.

I can't use my TV right other then using built in apps as they don't use hdmi ports.

So watching movies is off the list.

So please, release an fix for this. Thanks.

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

rooobb — Sat, 09 Jan 2021 08:29:30 GMT

Unfortunately I am not your servant. Bye

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

mikeb7499 — Sun, 10 Jan 2021 14:45:19 GMT

Thanks. I've been able to disable the info banner but agree this is a work around rather than a fix.

Appreciate your help.

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

LightFoot — Sun, 10 Jan 2021 14:52:14 GMT

Don’t expect a fix anytime soon. The info banner “bug” has been around for approaching 5 years. We are the lucky ones, the Linux users are not even offered a work-a-round. I am used to disabling the info banner every time I change TV or factory reset.

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

Mjolken — Sun, 10 Jan 2021 14:57:07 GMT

I havnt had any issues at all with this.. all started with latest update as mentioned.

So something got broken with the v6.7140 update for sure.

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

mikeb7499 — Mon, 11 Jan 2021 12:22:40 GMT

That's disappointing to hear @LightFoot .

I've actively avoided buying a major Sony product for more than 2 decades due to their historically poor customer service in the 80's and 90's. I'm very happy with the KD65AF8 performance in general but your comment that they're unlikely to focus on a fix for something as minor as that already makes me think twice about whether Sony's approach has changed in 20-30 years?

Re: KD65AF8 - TV Source information bar at top of screen keeps appearing

Win_88 — Fri, 15 Jan 2021 16:46:18 GMT

On some TVs you can override the info banner by actually setting the audio format to PCM. This way it will remain on the same audio format and not trigger the banner