topic Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP in Android TV

sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

Dash1st — Fri, 13 Mar 2020 22:48:04 GMT

Hi,

I bought my Sony Bravia 65XG8906 tv a few months ago & all was great, until the tv recently installed an update, where now I am seeing a message "WiFi Not Connected" in the top right corner of the screen.

So I was hopping that someone might be able to advise me on how to stop this message coming up. I read a few posts on here with different models having had a similar problem, with a few different ideas, but none of them have worked for me & that includes my doing a factory reset.

I've checked the network status & my connection shows that I have a full signal strength etc. I've had my line & router checked by BT where everything passed & I have at least a 60mbs fibre optic speed, so I know that's all ok.

I have had the connection fail while checking the connection & everything suggested in the 'Trouble shoot the problem is all standard stuff that I know I have checked or tried.

This is driving me mad & I hope someone can offer advise that will work. Thanks

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

EdwinaU — Sun, 15 Mar 2020 10:33:34 GMT

Hi Dash1st,

Welcome to the community.

We will look into this and get back to you when we have some information.

Our members may also have some suggestions for you.

Best wishes,

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

rooobb — Sun, 15 Mar 2020 11:29:39 GMT

It is not easy to understand from your message if the tv does not connect to the wifi at all or doesn't route to internet...

In the first case there is something that probably obstacle . How far the router is? 2.4 or 5 ghz ? May you try cabling it?

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

Win_88 — Tue, 17 Mar 2020 15:57:50 GMT

Hi Dash1st

There are a couple of things to check here:

Update Android TV Core Services application from the Google Play Store

Press the [HOME] button on the remote control
Select the [Apps] menu
Select the [Get More App] icon
Sign into your Google account
Select the [My App] menu in the Google Play Store
Select the [Android TV Core Services] application
Select [Update]

If you only get the option to uninstall, this means it's already up to date.

Do you have any similar issues when using Ethernet as opposed to Wi-Fi?

Win_88

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

Dash1st — Sat, 21 Mar 2020 07:33:59 GMT

Thanks all for your help.

I had engineers from both BT & Sky come out, as Sky TV started locking up, so it turns out a setting in the Sky system was causing a conflict in my router. The Sky engineer said that my BT hub6 has a bad habit of causing problems with Sky Q, in fact the Sky Q mini box was trying to start before the main Sky Q box & this caused the a fault in the 5ghz router settings. So he updated the Sky Q settings & this corrected the conflict, but he had to reset the router & both Sky boxes which then stopped my tv dropping it's connection to my router, so all sorted......which I hope makes sense.

So thanks again for all your help & advice, it is much appreciated.

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

suzie75 — Fri, 03 Apr 2020 11:04:56 GMT

Hi all,

I started to get this problem too after the recent update. Most days I have to reset the WIFI details in the TV - it is really annoying and I had no problems with this before. There is no WIFI issue here as I am working from home these past weeks and no interruption in the WIFI service. Does anyone know a fix? I have a Bravia Android 43 but it doesn't seem to be related to the size of the TV There must have been a problem with the last update? Is there a fix please?

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

rooobb — Fri, 03 Apr 2020 12:32:36 GMT

Most probably is a problem of the router with your tv...

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

Haggis46 — Tue, 22 Sep 2020 20:35:53 GMT

I too have been experiencing this same problem and would be very keen to find a solution.I have tried remedies supplied by John Lewis who supplied the TV with NO luck,the TV when I check it has got the BT wifi connection but when watch through SKY box the WIFI not connected keeps flashing up every circa 40 minutes.Ian.

Sony Bravia 43XG8305 bought 2019

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

rawpowerocks — Tue, 22 Sep 2020 20:43:27 GMT

My TV does this as well. Go to settings - Date & Time (under system preferences) - Automatic Date & Time - and then select Use Network Time not use broadcast time

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

salonroxie — Fri, 25 Dec 2020 16:23:57 GMT

so i tried that and i’m up to date and i still can’t add my wireless wifi to the tv.

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

HannahEd01 — Sun, 27 Dec 2020 13:48:47 GMT

Hi salonroxie, did you try a hotspot? do you get the same issue? Or the LAN? As far as I know that will tell you if it's a software or a hardware issue. HannahEd01

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

DavidBWright — Fri, 15 Jan 2021 18:14:16 GMT

I have just installed my new Bravia - the BT Router is next to the TV so signal is excellent. Every 10 to 20 minutes a warning ‘Wi-Fi not connected’ pops up on top right hand corner. There is definitely no problem with the WiFi.

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

suzie75 — Fri, 15 Jan 2021 19:14:58 GMT

I occasionally get this error even though I have entered the router pw. I just ignore it now and usually it rectifies itself. If you do a hard reboot - hold the on off for about the 10 secs - and it miraculously goes away. I love this TV except for this issue and the Youview contact tie in, but there is a workaround for that if you need it!

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

DizzyBritches — Thu, 13 May 2021 01:00:08 GMT

I have the same problem. My wifi clearly is connected but that message “WiFi not connected” keeps appearing at the top right of my TV screen. It’s really annoying.

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

Joe_Dohn — Thu, 13 May 2021 12:21:34 GMT

@DizzyBritches Make sure you have the Date & Time settings are set to "Use Network Time", seems to solve it for most people.

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

Buckl1 — Wed, 21 Aug 2024 08:56:38 GMT

To resolve:

Select 'Home' button on remote

Scroll to 'Settings', on top of screen

Select 'Network and Internet'

Disable 'Scanning always available'

Re: sony bravia 65xg8906, wifi not connected! message, PLEASE HELP

daveyh64 — Wed, 21 Aug 2024 09:02:36 GMT

This thread was started over four years ago and the post prior to yours was in May 2021.