topic Re: KD55A1 Picture 'overlay' problem in Android TV

KD55A1 Picture 'overlay' problem

JVI2409 — Tue, 29 Jan 2019 10:57:45 GMT

The picture on my TV suffers from being overlaid by what I can only describe as 'cloud shapes'. It ruins my ability to watch programmes. It has occurred 3 times in the last 3 months. I tried switching off and then unplugging all attached devices including the tv and restarting. This to no avail. Twice I found that leaving the TV (only) switched off overnight the problem goes away. On the second occasion I needed to speak to support who had me reset to factory settings to get the picture back.

On the latest occurrence I was asked to video it next time it happens, £3000 for a now 18 month old TV, to await the problem happening again.

Re: KD55A1 Picture 'overlay' problem

EdwinaU — Wed, 30 Jan 2019 19:39:50 GMT

Hi there,

Welcome to the community.

We'll check this and get back to you when we can.

In the meantime, some other members may be able to advise you.

Best wishes,
Ed

Re: KD55A1 Picture 'overlay' problem

Win_88 — Thu, 31 Jan 2019 14:06:51 GMT

Hi JVI2409,

Since the issue is that intermittent, I think the best thing to do would be following Sony's advice. Make a video as soon as you it happens next and send it so they can investigate.

Let us know how it goes.

Win_88