topic Re: Unable to redeem my 2x free 4k movies in Android TV

Unable to redeem my 2x free 4k movies

FigaroFig — Sun, 25 Nov 2018 17:55:25 GMT

I purchased the Sony AF8 from Currys which promises 2x free 4k movies but there's nowhere to redeem the offer.

I've opened the offer in Sony Select but this only says what the offer is, then when I enter Google Play Movies & TV it doesn't mention the offer anywhere.

Anyone know what I should do ?? There is a valid method of payment in my Google account so that won't help. Seems a bit of a daft offer if there's nowhere to redeem it...

Re: Unable to redeem my 2x free 4k movies

mugsmugs — Mon, 26 Nov 2018 00:11:27 GMT

I just bought a new 65" 4k Bravia and I am unable to redeem the movies either. ??

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Mon, 26 Nov 2018 10:14:21 GMT

Have a look at this thread

One member was able to get help by phoning Sony Support.

let us know how you get on.

Re: Unable to redeem my 2x free 4k movies

FigaroFig — Mon, 26 Nov 2018 13:01:30 GMT

I've just spoken to Sony on the number that link gives you and they've told me that the 55" AF8 TV isn't part of the promotion even though Currys have the promotion on their website !!!

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Mon, 26 Nov 2018 13:09:07 GMT

Hi again

I'm sorry to hear that.

Do you have a screenshot of the online offer from Curry's?

If so did you mention this?

Also if you have proof then you may have some wiggle room with Currys.

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Mon, 26 Nov 2018 13:37:18 GMT

Hi again @FigaroFig

I have clicked the Curry's 'visit store' link on this page:

https://www.sony.co.uk/electronics/televisions/af8-series/buy

and was taken to this purchase page:

You're quite correct that the advert states the offer when you buy the TV.

I would actually get back in touch with Sony first and argue that their own website takes you to a purchase page where the offer is clearly stated and that they should honour the deal especially as Sony link directly to it

keep me posted

Re: Unable to redeem my 2x free 4k movies

FigaroFig — Mon, 26 Nov 2018 13:59:08 GMT

The problem is that the number sounds like a call centre, so once they've given you their answer they just apologise, then repeat that the model isn't part of the promo and then basically hang up the phone !

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Mon, 26 Nov 2018 14:41:03 GMT

Did you ask to speak to a manager

or ask to make a complaint?

I will escalate this to the 'powers-that-be' for you to see if we

can get some more help.

Are all your contact details correct in your profile?

(It may take a couple of days)

Re: Unable to redeem my 2x free 4k movies

FigaroFig — Mon, 26 Nov 2018 15:12:27 GMT

I didn't ask to speak to their manager, sounded like they were checking with someone else anyway as I was on hold for a few minutes. Also, they made it sound like it could be an issue that I should take up with Currys.

Email address is correct on profile.

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Mon, 26 Nov 2018 15:33:57 GMT

Hi again

The fact is that Sony have a direct link to it on the website,

so it could be argued they are supporting the free movie offer

Hopefully I / you will hear something back from Sony soon

so at least you will know what route to go down (be it Currys or Sony.)

Re: Unable to redeem my 2x free 4k movies

FigaroFig — Mon, 26 Nov 2018 15:40:44 GMT

Fingers crossed, thanks for the help. I'll keep thread updated...

Must be a few of us in the same boat.

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Mon, 26 Nov 2018 16:02:17 GMT

You're welcome

If I hear anything I will post back here too

Re: Unable to redeem my 2x free 4k movies

FigaroFig — Mon, 26 Nov 2018 18:16:38 GMT

Seems daft that the AF8 isn't included especially when it's advertised in the actual TV itself

Re: Unable to redeem my 2x free 4k movies

jumpsuit — Wed, 28 Nov 2018 11:40:25 GMT

Hi again @FigaroFig

Thanks for the picture.

This is just to confirm that Support will be contacting

you via email soon.

Re: Unable to redeem my 2x free 4k movies

Jagman71 — Wed, 05 Dec 2018 10:07:41 GMT

I have just purchased a 55inch AF8. It is one of the qualifying Tvs for the offer. All of the info re the offer is there on my TV but it wants to charge me for the films. I e- mailed Sony who responded by saying you need to have a Google account with up todate payment details their e mail goes on to say "you will not necessarily be charged"?

I refuse to give Google my payment details for something which is advertised as Free but they may /may not charge.

This is an ill thought out offer I thought Sony were better than this, it is simply a method of obtaining payment details and expanding business for Google but at the same time annoying Sony customers who have spent a lot of money on new Tv's