topic Re: Home button not working on KDL-49wd75x in Android TV

Home button not working on KDL-49wd75x

MrsCGT33 — Sat, 20 Oct 2018 21:02:18 GMT

My 82 year old mum has had her tv just over a year. The home button no longer allows access to apps so she can’t get iplayer etc. I’ve changed the batteries, switched everything off and on again but this hasn’t solved it (the tv is registering the button when I press it). Any ideas please before trying a factory reset???

Re: Home button not working on KDL-49wd75x

Esidara — Sat, 20 Oct 2018 21:26:52 GMT

I have the same issue. I'm hoping it's an easy fix and will be fixed soon.

Re: Home button not working on KDL-49wd75x

Cheekychocolate — Sun, 21 Oct 2018 07:19:07 GMT

Me too - have opened a support case with Sony. Will keep you posted if they reply, but suspect there’s nobody there at weekends

Re: Home button not working on KDL-49wd75x

hhousen — Sun, 21 Oct 2018 11:22:28 GMT

I have the same issue, it's since yesterday 11 pm, it happend with my TV and my freind TV at the same time.

I updated the Software manually to 8.215 but the same issue.

Re: Home button not working on KDL-49wd75x

janewco — Sun, 21 Oct 2018 11:41:20 GMT

Same here, even a factory reset didn't help. Its a case of waiting for SONY support to get on line and let us know the fix.

Re: Home button not working on KDL-49wd75x

hhousen — Mon, 22 Oct 2018 18:54:48 GMT

did anyone manged to solve this issue!

Re: Home button not working on KDL-49wd75x

janewco — Mon, 22 Oct 2018 18:58:54 GMT

Nope. I emailed Sony this afternoon and no reply as yet

Re: Home button not working on KDL-49wd75x

MrsCGT33 — Mon, 22 Oct 2018 20:07:42 GMT

Hi all

I contacted Sony and have received a reply; unfortunately I’m now 250 miles away from my mum so can’t try the steps they suggested. I have copied them below in the hope that it might help one of you guys - please let me know how you get on!!

Re: Home button not working on KDL-49wd75x

hhousen — Mon, 22 Oct 2018 20:11:00 GMT

can you please copy the links then we can give it a try!

Re: Home button not working on KDL-49wd75x

MrsCGT33 — Mon, 22 Oct 2018 20:16:32 GMT

Here are the links in my previous photo (sorry!).....Good luck!

https://www.sony.co.uk/electronics/support/lcd-tvs-wd75x_w75xd-series/kdl-43wd756/downloads/00015334

https://www.sony.co.uk/electronics/support/articles/00170598

Re: Home button not working on KDL-49wd75x

hhousen — Mon, 22 Oct 2018 20:40:43 GMT

I followed the step in Sony replay and it been solved.

thanks all.

Re: Home button not working on KDL-49wd75x

MrsCGT33 — Mon, 22 Oct 2018 20:57:11 GMT

That’s great! Hope it works for my mum when I eventually see her again!